Gère les relations clients, la performance opérationnelle et la rentabilité d’un territoire. Agit comme point de contact principal, supervise la qualité des services, les sous-traitants, les effectifs, les budgets et les coûts. Résout les problèmes et escalades, effectue des visites régulières, soutient la croissance des revenus et veille au respect des normes de santé, sécurité, qualité et service dans un environnement fonctionnant 24 h/24, 7 j/7.

Provides legal, regulatory, compliance, and administrative support across Quebec and Eastern Canada. Responsibilities include managing legal files, court pleadings, investigations, dispute resolution, external counsel coordination, CNESST matters, regulatory updates, and policy implementation. The role advises management, coaches stakeholders, supports parity committee activities, and attends court or mediation proceedings. Fluency in French and English, legal education, relevant experience, sound judgment, and willingness to travel are required.

Manages client relationships, operational performance, service quality, staffing, subcontractor coordination, and financial results across an assigned territory. Responsibilities include conducting site visits and business reviews, resolving escalations, monitoring KPIs and costs, supporting recruitment and retention, identifying revenue-growth opportunities, ensuring compliance with safety and client standards, and promoting continuous improvement in a 24/7 operating environment.