Top Customer Success Jobs in Montreal

Serve as the primary post-implementation contact for top customers, craft joint success plans, run executive business reviews and workshops, mentor teammates, support French-speaking customers, and advise on customizing Samsara’s IoT platform to drive safety, efficiency, and sustainability.

Lead and build a Strategic Customer Success team, design high-touch success programs and playbooks, coach CSMs into consultative executive partners, define adoption and retention metrics, synthesize account insights into product feedback, partner cross-functionally, and experiment to create a scalable strategic CS motion for a multi-product AI productivity suite.

The role involves supporting Samsara's largest customers in optimizing their operations using IoT data, conducting workshops, guiding transformation initiatives, and ensuring long-term success through collaboration with cross-functional teams.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Lead Canada account management and customer success teams to drive retention, renewals, and enterprise expansion. Build scalable programs, coach and recruit talent, align executives, partner cross-functionally (Sales Ops, Product, Support), track pipeline and forecasting, serve as escalation sponsor, and optimize processes to maximize net revenue retention and customer value realization.

Lead strategic post-sales relationships for Enterprise (G2000) accounts, driving customer retention, revenue realization, and advocacy. Advise on complex MongoDB deployments, conduct business reviews, create success plans, coordinate cross-functional resources, mentor peers, influence product roadmap, and maintain accurate internal systems. Role is Toronto-based hybrid.

The Automation Strategist will guide customers in automating processes, help identify use cases, and promote AI-enabled transformation, focusing on value delivery and relationship building.

The Customer Success Manager will engage with clients to drive product adoption, retention, and growth, managing accounts and creating success plans.

Manage strategic relationships with large fleet customers, develop joint success plans, run executive business reviews and workshops, recommend operational workflow changes, coordinate cross-functional teams, mentor other CS staff, and drive adoption and value from the Samsara IoT platform.

The Senior Customer Success Manager will manage relationships with upper mid-market education accounts, drive customer adoption, ensure renewals, and collaborate cross-functionally to enhance customer success.

Partner with Customer Success Managers to architect and deliver scalable technical solutions for enterprise customers. Perform deep technical discovery, implement integrations or pragmatic workarounds, build reusable assets (scripts, templates, guides), and feed product feedback to improve the platform. Focus on enabling developer workflows and accelerating customer value across Postman's enterprise base.

As a Customer Success Partner, you'll partner with clients to enhance their digital training, ensuring contract renewals and driving customer satisfaction through strategic initiatives and resource coordination.

Own and grow a portfolio of Commercial and Mid-Market customers, driving adoption, value realization, retention, and expansion. Act as a trusted security advisor on Identity and Access Management, deliver renewals and forecasts, execute success plans, engage executives, identify upsell opportunities, and operate with rigorous forecasting, health scoring, and CRM hygiene.

Manage a pooled portfolio of SaaS customers to drive adoption, retention, value realization, and expansion. Build and operationalize scalable customer success programs, playbooks, journeys, and health scoring. Monitor health signals, mitigate risks, run engagement campaigns, and surface Voice of Customer insights. Partner cross-functionally to improve processes, reporting, and customer outcomes.

Drive cloud adoption and consumption for strategic, multi‑cloud customers. Build and execute shared success plans, manage executive relationships, orchestrate resources, remove blockers, plan service delivery, lead program and portfolio execution, and develop technical skilling to achieve customer outcomes, retention, and growth.

Manage and grow a portfolio of B2B clients, ensuring satisfaction, retention and value capture. Serve as primary contact, drive onboarding, training, renewals and upsells, maintain CRM records, collaborate with Sales/Product/Tech to resolve escalations, and deliver account reporting and strategic recommendations.

Lead customer success for AI solutions in Montreal, building relationships with stakeholders and ensuring successful AI adoption and value realization while navigating complex regulatory requirements.

Manage a named enterprise account portfolio to drive adoption, retention, and expansion of Multiplier's global HR SaaS. Build trusted relationships, provide consultative solutions and best practices, coordinate cross-functional teams, surface product feedback, and identify growth opportunities to meet revenue and customer success goals.

Serve as primary liaison for brand partners managing full customer lifecycle: onboarding, integrations, campaign execution, QA, troubleshooting, performance analysis, reporting, and strategic, data-driven recommendations to retain and grow accounts. Use HubSpot and JIRA to track activities and collaborate with Sales, Product, and Support.

Manage and grow enterprise client relationships in A2P messaging, ensuring exceptional service, renewals, and identifying growth opportunities.

The Enterprise Customer Success Manager at Overstory manages strategic accounts, drives organizational change, ensures product adoption, and identifies expansion opportunities in California's utility sector.

Handle customer inquiries and escalations across phone, email, and social media for Staples Canada. Investigate issues, resolve or escalate, document resolutions in order systems and Zendesk, identify trends, and collaborate with internal and external partners to ensure customer satisfaction.

Serve as primary customer contact to onboard, train, and manage enterprise publisher accounts. Drive adoption, monitor performance, surface insights, run QBRs, identify growth and renewal opportunities, and advocate customer needs to Product.

Manage a portfolio of clients to drive value realization, onboarding success, and renewals. Act as trusted advisor, provide consultative guidance on financial planning processes, leverage data and CSM tools (Gainsight, SFDC) to identify risks/opportunities, collaborate cross-functionally, support escalations, and build scalable, repeatable success processes.

Lead the client success strategy and governance for Microsoft business applications, ensuring delivery excellence and strategic outcomes for clients. Mentor a team of Client Success Managers and manage multiple client portfolios.