Top Customer Success Jobs in Montreal

Owns consumption, adoption, renewal, and expansion outcomes for a complex portfolio of high-value ServiceNow customers. Leads executive business reviews, customer impact planning, risk mitigation, escalations, and strategic renewal conversations. Diagnoses configuration, workflow, and architecture blockers, applies AI agents with expert judgment, and translates customer needs into platform recommendations. Also mentors junior CSMs, contributes to playbooks and enablement, and provides feedback to improve internal tools and processes.

Lead strategic post-sales relationships for Enterprise (G2000) accounts, driving customer retention, revenue realization, and advocacy. Advise on complex MongoDB deployments, conduct business reviews, create success plans, coordinate cross-functional resources, mentor peers, influence product roadmap, and maintain accurate internal systems. Role is Toronto-based hybrid.

Own and grow a portfolio of Commercial and Mid-Market customers, driving adoption, value realization, retention, and expansion. Act as a trusted security advisor on Identity and Access Management, deliver renewals and forecasts, execute success plans, engage executives, identify upsell opportunities, and operate with rigorous forecasting, health scoring, and CRM hygiene.

Manage strategic relationships with large fleet customers, develop joint success plans, run executive business reviews and workshops, recommend operational workflow changes, coordinate cross-functional teams, mentor other CS staff, and drive adoption and value from the Samsara IoT platform.

Serve as the primary post-implementation contact for top customers, craft joint success plans, run executive business reviews and workshops, mentor teammates, support French-speaking customers, and advise on customizing Samsara’s IoT platform to drive safety, efficiency, and sustainability.

Own and grow strategic relationships with large Canadian merchants. Develop multi-year account plans, negotiate contracts and pricing, analyze partner performance, identify growth opportunities, and coordinate Product, Technical, Credit, Analytics, Marketing, and Risk teams. Manage customer health, retention, adoption, and business outcomes while influencing executive stakeholders and driving complex commercial initiatives.

Manage enterprise customers after implementation, helping them achieve business value from Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain platform capabilities, resolve barriers, and mentor Customer Success and Support teams. Collaborate with Sales, Support, Sales Engineering, Product, and Engineering while supporting customers across transportation, utilities, field services, and other physical-operation industries.

Lead and develop a Canada Scaled Customer Success team to drive onboarding, adoption, expansion, and renewals via digital scale programs. Hire and coach CSMs, manage KPIs/OKRs, improve processes and tooling, collaborate cross-functionally, and escalate high-stakes customer moments to ensure measurable customer outcomes.

Manage B2B client relationships across onboarding, implementation, training, adoption, retention, and satisfaction. Identify customer needs, support product demonstrations, prepare proposals, manage leads in the CRM, and assist with sales closure. Build strategic relationships, attend industry events, and collaborate with sales, marketing, and product teams to drive customer acquisition, retention, and growth.

The role involves supporting Samsara's largest customers in optimizing their operations using IoT data, conducting workshops, guiding transformation initiatives, and ensuring long-term success through collaboration with cross-functional teams.

Leads post-sale delivery and support orchestration for strategic enterprise customers using Microsoft cloud products and services. Manages customer relationships, aligns success plans with account priorities, coordinates programs and technical stakeholders, tracks adoption and consumption milestones, drives technology usage, and identifies retention or churn risks. The role requires bilingual English and French communication and combines technical cloud expertise, service delivery management, business understanding, and customer success leadership.

The role involves managing client relationships, overseeing solution delivery for Microsoft Dynamics 365, ensuring SLA compliance, and fostering team performance and innovation. The manager is responsible for strategic advice, portfolio management, and continuous improvement to achieve client business objectives.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Own a portfolio of 45–50 scaled accounts, driving product adoption, value realization, retention, renewals, and growth. Use customer health, product usage, engagement, and commercial data to prioritize interventions. Deliver scalable programs, webinars, training, and targeted business reviews while managing renewal forecasts and expansion opportunities. Partner cross-functionally with Implementation, Support, Sales, Product, and Engineering, and help improve Bambuser’s scaled Customer Success model through automation, AI, workflows, and portfolio insights.

Lead the Customer Success team by driving onboarding, engagement, and retention strategies, while managing high-value accounts and collaborating with product and sales.

Manage a portfolio of enterprise and SMB merchant accounts in Canada, driving adoption, growth, and retention. Define strategic account plans, negotiate commercial terms, analyze performance, and orchestrate cross-functional teams to deliver partner initiatives and business outcomes.

Own the end-to-end customer journey for AgentPro, including onboarding, product enablement, feature adoption, retention, renewals, expansion, and escalation management. Coordinate with grant delivery specialists to meet deadlines and quality standards, monitor usage and customer health metrics, collect NPS feedback, resolve operational issues, and guide clients toward self-service AI capabilities.

Own employer partner relationships across implementation, onboarding, and account management. Lead go-live planning, launch campaigns, business reviews, escalations, and cross-functional execution. Use engagement, claims, and reporting insights to drive member utilization, partner growth, and long-term success. The role requires healthcare benefits expertise, strong project management, executive communication, proactive problem-solving, and comfort operating in a fast-growing environment.

Manage a pooled book of SMB customers as their primary contact, providing onboarding assistance, email and call support, troubleshooting, and long-term success guidance. Create onboarding materials, documentation, webinars, and retention practices. Own cross-functional projects that improve customer engagement and internal operations while becoming a product expert and solving complex customer challenges.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Supports senior Customer Success Account Managers across a shared portfolio of B2B accounts. Executes standardized customer success, cloud adoption, AI acceleration, and solution health activities; tracks milestones, dependencies, support signals, and remediation; identifies risks and portfolio trends; coordinates internal follow-up; and converts reactive support data into actionable insights under direct supervision.

Leads a team of Customer Success Managers serving high-touch and strategic SaaS accounts. Owns retention, renewals, expansion, adoption, escalations, forecasting, and executive relationships. Coaches CSMs on account strategy, negotiation, value realization, and risk management while partnering with Sales, Finance, Product, Marketing, and Support. Establishes KPIs, dashboards, success plans, and reporting to improve GRR, NRR, churn, renewals, customer satisfaction, and team capacity.

Lead and develop a team of senior account managers serving strategic enterprise clients. Drive retention, expansion, and client advocacy through value-based account strategies, executive relationships, cross-functional alignment, and influencing product and clinical direction. Represent Dialogue externally and ensure sustainable growth and measurable client value.

Own strategic customer accounts, build senior stakeholder relationships, and lead onboarding, adoption, success planning, and issue escalation. Act as a trusted customer advocate while coordinating sales, product, engineering, and support teams. Drive measurable business value, upsell and cross-sell opportunities, and account expansion across HPE’s as-a-service portfolio. The role requires cloud and IT service management knowledge, Eastern/Central Time Zone support, and approximately 10–15% domestic travel.

The Customer Success Manager will guide customers through their lifecycle, ensuring adoption and renewal while collaborating with partners and internal teams for success.