Top Customer Success Jobs in Montreal

Lead strategic, programmatic client relationships to launch, optimize, and report cross-channel campaigns; drive account growth, present analytics, collaborate with sales and analytics, and ensure high client satisfaction.

Manage enterprise customers after implementation by creating joint success plans, conducting executive business reviews and operational workshops, recommending workflow improvements, and helping customers maximize Samsara’s IoT platform. Collaborate cross-functionally with Sales, Support, Sales Engineering, and Product; mentor Customer Success and Support teams; resolve issues; and drive safety, efficiency, and sustainability outcomes. The role is remote in Canada and requires 25–40% customer travel.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Serve as the primary post-implementation contact for top customers, craft joint success plans, run executive business reviews and workshops, mentor teammates, support French-speaking customers, and advise on customizing Samsara’s IoT platform to drive safety, efficiency, and sustainability.

Manage enterprise customers after implementation, helping them achieve business value from Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain platform capabilities, resolve barriers, and mentor Customer Success and Support teams. Collaborate with Sales, Support, Sales Engineering, Product, and Engineering while supporting customers across transportation, utilities, field services, and other physical-operation industries.

Lead and develop a Canada Scaled Customer Success team to drive onboarding, adoption, expansion, and renewals via digital scale programs. Hire and coach CSMs, manage KPIs/OKRs, improve processes and tooling, collaborate cross-functionally, and escalate high-stakes customer moments to ensure measurable customer outcomes.

Provides ongoing corporate stock-plan administration and client support through Shareworks. Responsibilities include administering equity awards, processing grants and transactions, preparing reports, reconciling records, responding to inquiries, maintaining event timelines and procedures, supporting compliance audits, and coordinating with clients, advisors, service centers, and internal operations teams.

Manage strategic enterprise customers using MuleSoft and Salesforce, driving implementation, adoption, platform consumption, ROI, renewals, and expansion. Serve as the primary customer advisor, coordinating technical and business stakeholders, executives, architects, Product, Engineering, Services, and Sales. Identify integration use cases, remove adoption barriers, optimize API strategies, establish Centers for Enablement, manage risks, and develop expansion opportunities. The role requires strong integration architecture knowledge, executive communication, project orchestration, and enterprise account management experience.

Drives scalable customer success across a high-volume portfolio through digital engagement, onboarding, adoption programs, lifecycle communications, health monitoring, churn prevention, renewals, and expansion identification. Uses customer data, automation, usage analytics, webinars, and self-service resources to improve retention and generate qualified sales opportunities. Collaborates with Sales, Marketing, Product, Support, and Engineering to address customer needs and improve digital success programs.

Lead and develop a pooled team of 4–7 Customer Success Managers serving a shared customer portfolio. Build scalable coverage models, standardize lifecycle plays, improve adoption and retention, identify expansion opportunities, and use portfolio health metrics to prioritize action. Partner with Sales, Renewals, Support, Product, and Professional Services while maintaining CRM accuracy, documentation discipline, operating standards, and continuous process improvement.

Manage the customer lifecycle for mid-market strategic accounts, focusing on customer health, retention, expansion, and adoption. Build trusted executive relationships, identify growth opportunities, advocate for customers internally, maintain accurate customer success records, and collaborate with Product, Sales, and Leadership. The role also includes mentoring Customer Success teammates and managing technically complex customer processes.

Develop enterprise customers’ automation strategies, identify and deploy high-value AI-enabled use cases, quantify ROI, and drive adoption, renewal, and expansion. Build executive and stakeholder relationships, advise on governance and scalable orchestration, coordinate internal and customer teams, interpret usage data, and create repeatable methodologies and playbooks for Zapier’s enterprise customer success program.

Manages a portfolio of customer accounts to drive onboarding, adoption, value realization, renewals, and annual recurring revenue growth for Rockwell Automation subscriptions and services. Delivers executive business reviews, analyzes customer data, identifies expansion opportunities with sales teams, and channels customer feedback into service improvements. The role requires collaboration across matrixed teams and 10–20% travel to customer sites.

Supports a portfolio of 75–100 clients as the day-to-day operational contact. Responsibilities include responding to inquiries, maintaining Salesforce records, supporting product adoption and retention, monitoring client health, identifying growth opportunities, documenting account insights, coordinating issue resolution, and collaborating with internal teams. The role is designed for recent graduates and early-career professionals developing a career in client success.

Manages client relationships throughout the customer lifecycle, supporting onboarding, implementation, adoption, optimization, training, and issue resolution. Acts as a strategic advisor and product expert, translates client needs into actionable recommendations, coordinates with internal teams, identifies expansion opportunities, and develops customer advocacy initiatives. The role supports higher education clients, requires fluent English and French communication, and includes occasional travel in Canada and the United States.

Lead and develop a team of Client Success Managers supporting enterprise SaaS accounts. Build scalable success frameworks, oversee adoption, retention, health scores, SLAs, escalations, renewals, and expansion opportunities. Partner with implementation providers, Product, Engineering, Sales, Account Management, and Professional Services to improve client outcomes and translate feedback into roadmap input. Coach team members, manage senior stakeholder relationships, and ensure contractual commitments are met.

Leads the global Customer Success, Implementation, and Support function for an enterprise SaaS platform. Owns strategic customer relationships, retention, advocacy, customer feedback, executive reporting, and scalable customer operations. Manages and develops a 10-person team, builds success playbooks, partners with Product and Engineering on roadmap priorities, supports complex global rollouts, and drives customer health, renewals, expansion, and support performance.

Manages post-sale customer success for complex accounts by driving adoption, usage, retention, renewals, and value realization. Creates success plans, monitors customer health, coordinates internal teams, supports issue resolution, conducts quarterly business reviews with account executives, and advocates for customer needs and product roadmap input. Requires strong communication, relationship management, cross-functional collaboration, process design, problem-solving, milestone management, and project management skills.

Manage a strategic portfolio of enterprise B2B SaaS customers across onboarding, adoption, renewals, retention, and expansion. Build executive-level relationships, lead QBRs, coordinate complex renewable-energy asset integrations, anticipate account risks, and drive NRR growth. Partner cross-functionally with Sales, Product, Support, and Professional Services while providing customer feedback and mentoring peers. The role requires substantial renewable energy asset-management expertise and familiarity with SCADA, APM, performance monitoring, and commercial structures such as PPAs and O&M contracts.

Customer Success Manager responsible for driving value and adoption for Signature Success customers. Act as single customer accountability, align business and technical stakeholders, monitor product health, run enablement and quarterly reviews, drive Sales and Service Cloud adoption, manage incidents and risk, and coordinate cross-functional resources to ensure renewals and expansion.

Manage B2B SaaS customer relationships for fitness businesses, guiding onboarding and software migrations, driving retention, expansion, feature adoption, and advocacy. Advise customers on performance and ROI, analyze usage metrics, collaborate with product and engineering teams to resolve issues, and help clients achieve measurable results. This founding customer success role requires proactive relationship building and cross-functional collaboration in a fast-growing startup.

Participate in paid, recorded conversations with customer success professionals to help train and evaluate AI systems. Discuss onboarding, implementation, product adoption, account health, renewals, expansion, and challenging account scenarios. Explain and defend account strategies, challenge recommendations, and articulate customer-business tradeoffs using fictional or anonymized examples. Participants need strong spoken communication, customer success experience, reliable internet, a clear microphone, and a webcam.

Support hundreds of SMB customers using Motion and Runneth through onboarding, training, proactive outreach, written support, re-engagement, and accurate HubSpot documentation. The role requires fast learning, high-volume communication, strong organization, empathy, and comfort using AI daily. Candidates should have substantial hospitality experience and demonstrate initiative toward technology, marketing, ecommerce, or building new systems.

Own enterprise customer implementations and ongoing success from kickoff through renewal. Train customers to configure TrustArc, adopt AI capabilities, build integrations, and independently manage privacy workflows. Serve as a trusted advisor, lead business reviews, organize feature requests, monitor adoption and renewal risk, and align technical implementations with measurable business outcomes. The role requires strong SaaS integration knowledge, project management, executive communication, change management, and technical enablement skills.

Manage strategic enterprise customer relationships, drive retention and account expansion, support renewals and contract negotiations, develop account plans and proposals using Salesforce, and resolve complex service and billing escalations. The role requires customer success or strategic account management experience, enterprise contract renewal knowledge, negotiation skills, a four-year degree, and on-site attendance.