Top Tech Support Jobs in Montreal

Support Technical Support operations by maintaining tools and dashboards, documenting procedures, analyzing performance metrics, forecasting volume and workforce, driving process improvements, supporting ISO and QA initiatives, training new hires, and providing occasional direct support to calls and emails. Work cross-functionally to improve service quality and operational efficiency.

Provide Level 2 end-user IT support across Quebec and Canada: set up and image desktops/laptops, support hardware and Office 365/Windows 11, manage Active Directory accounts, handle service desk queues and remote/in-person troubleshooting, maintain asset inventory, participate in IT projects, and support mobile devices.

Provide customer support and technical issue resolution via phone, email or SMS. Configure customer equipment/software for Internet connectivity, troubleshoot connectivity, email, and web hosting issues, resolve staff-generated tickets, collaborate with coworkers, and deliver high-quality customer service.

Provide remote and onsite technical support for complex equipment issues, collaborate with engineers, develop troubleshooting tools, and coach less experienced colleagues.

As a Technical Support Specialist, assist clients in troubleshooting and resolving technical issues, manage customer requests, and ensure high client satisfaction through timely communication and documentation.

Provide advanced, customer-facing technical escalation support for CalixOne and cloud-connected Wi‑Fi premises equipment. Troubleshoot complex networking and cloud issues, use data-driven insights to recommend improvements, create technical documentation, support early adopter customers, collaborate cross-functionally including executive communication, and complete ongoing training to stay current on features and technologies.

Provide technical support and debugging for Web3 customers, reproduce issues, write scripts to diagnose problems, manage refunds/Stripe, document processes, and translate escalations into actionable items for engineers.

Provide technical support for customers, troubleshoot complex issues, maintain communication, prioritize inquiries, and collaborate with engineering teams for solutions.

Provide post-sales technical leadership for Nokia Fixed Networks access products. Troubleshoot complex system-level issues, manage escalations, lead technical projects, mentor colleagues, collaborate with R&D and vendors, and produce documentation and training to ensure SLA compliance and rapid customer recovery.

The Customer Experience Specialist will enhance physician and patient experiences by leveraging AI-driven solutions, synthesizing insights, and improving customer trust through effective communication and problem-solving.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).