Top Tech Support Jobs in Montreal

Provides technical support to customers by investigating application issues, analyzing logs and SQL data, managing support tickets and SLAs, validating deployments, documenting solutions, and escalating complex issues. The role requires collaboration with customers, engineers, and development teams, along with knowledge of web applications, relational databases, Drupal, and Citizen One. Occasional evening or weekend deployments and on-call participation may be required.

Provides technical support for Cohesity data protection platforms across cloud and on-premise environments. Responsibilities include cluster deployment, maintenance, monitoring, performance tuning, troubleshooting Linux and storage issues, analyzing diagnostics, writing automation scripts, supporting APIs and PowerShell cmdlets, and communicating product improvements to engineering teams. The role requires expertise in Linux, networking, virtualization, storage, data protection, debugging tools, and cloud platforms.

Provides Tier 1 and Tier 2 desk-side technical support for attorneys and staff, including hardware, software, mobile devices, printers, video conferencing, basic networking, VPN, and remote desktop access. Troubleshoots firm applications, manages support tickets and inventory, assists IT engineers, supports office projects, and participates in after-hours and weekend on-call rotations.

Provides technical support for Axon Fusus customers through phone, email, and chat. Troubleshoots hardware, software, networking, video management, camera, DVR, and NVR issues; documents resolutions in CRM; follows escalation procedures; supports geospatial customer setup; and participates in technical training and certifications.

Provide technical support to open-source and enterprise customers across channels; troubleshoot Kubernetes and Argo issues; escalate to engineering; improve documentation, support playbooks, and scalable processes; develop deep expertise in GitOps and Akuity’s offerings.

Provides technical and account support for LANDR users, including subscription and billing questions, software installation, licensing, MIDI/audio routing, plugin compatibility, and DAW workflows. Tracks and escalates bugs, maintains knowledge-base documentation, creates troubleshooting content, advocates for user needs, and collaborates with Product, QA, Billing, and Support teams. Requires strong communication, customer service or technical support experience, English fluency, and substantial familiarity with music production workflows.

Provide technical support for Airbyte’s cloud and embedded integration platform. Troubleshoot APIs, connectors, data pipelines, SaaS integrations, authentication, and SDK configurations; reproduce bugs and collaborate with Engineering and Product on fixes. Support onboarding, document solutions, improve knowledge processes, and partner with Sales and Customer Success. The role requires strong API expertise, cloud and data integration knowledge, customer communication skills, and experience using AI tools to improve troubleshooting or automation.

Own complex technical support escalations for SmartSimple, serving as the bridge between Support and Engineering. Reproduce issues, analyze logs and configurations, document root causes, create prioritized Jira tickets, and track fixes through deployment and client confirmation. Use SQL, APIs, monitoring tools, and browser diagnostics to resolve issues. Identify recurring defects, maintain known issues and knowledge resources, improve escalation quality, and mentor support staff.

Leads FormFactor’s global Technical Support Engineering organization, overseeing technical escalations, advanced troubleshooting, failure analysis, service readiness, documentation, training, and customer issue resolution. The role coordinates with Engineering, Product Management, Manufacturing, Quality, and Service Operations to improve product reliability, support scalability, and customer satisfaction. It also establishes support standards, KPIs, certification programs, knowledge-management systems, and talent-development strategies while building and coaching global technical teams.

Provide Level 1 technical support to healthcare-technology customers by phone and email. Diagnose issues, explain solutions clearly to nontechnical users, document interactions, follow up on incidents, escalate complex problems, and recommend product best practices. The role emphasizes empathetic communication, customer satisfaction, French-language support, Windows expertise, collaboration, and continuous learning, including the use of artificial intelligence in support workflows.

Provide technical support for SmartSimple SaaS customers by triaging tickets, troubleshooting configuration, workflow, reporting, database, and integration issues, and escalating complex problems. Maintain ticket documentation, test engineering fixes, support feature adoption, and deliver client training. Collaborate with internal teams, contribute to process improvements, and meet ticket volume, response time, and customer satisfaction KPIs. The remote role may require less than 10% travel.

Provide technical support for SmartSimple SaaS clients by triaging tickets, troubleshooting configurations, workflows, reports, integrations, and data issues. Document resolutions, escalate complex problems, test engineering fixes, support feature adoption, and train clients. The role requires clear communication, ticket management, KPI performance, cross-functional collaboration, and continuous process improvement. Occasional travel may be required.

Provide first-level technical support for Peritoneal Dialysis devices, software, connectivity, and related equipment through multiple communication channels. Diagnose issues, manage cases, document resolutions, escalate safety and technical concerns, and support patients, caregivers, and healthcare professionals. The role requires regulatory compliance, cross-functional collaboration, knowledge management, performance tracking, and participation in a rotating 24/7 schedule.

Provides Tier 1 technical support to English- and French-speaking customers through phone, email, and chat. Troubleshoots configuration, access, and application issues; documents and categorizes tickets; provides product guidance; escalates complex cases; monitors SLAs and follows up on open cases. The role also assists with French training and documentation translation, participates in product and process training, and works a rotating after-hours and public-holiday schedule.

Provide technical support for Cyberhaven’s data security and endpoint DLP platform. Troubleshoot customer issues, identify root causes, reproduce and document bugs, escalate high-priority incidents, and collaborate with engineering teams. Guide customers on platform usage, understand their data security risks, maintain support documentation, meet SLA expectations, and contribute to support processes, reporting, and customer satisfaction metrics.

Provides first-line technical support to customers by phone and email, remotely diagnoses packaging equipment issues, manages service tickets, coordinates parts and onsite service visits, documents resolutions, and follows up on customer satisfaction. The role collaborates with internal technical teams, supports continuous improvement, and requires strong organization, problem-solving, communication, and French-English bilingual skills.

The Customer Experience Specialist will enhance physician and patient experiences by leveraging AI-driven solutions, synthesizing insights, and improving customer trust through effective communication and problem-solving.

Provide technical support for customers, troubleshoot complex issues, maintain communication, prioritize inquiries, and collaborate with engineering teams for solutions.