Top Tech Support Jobs in Montreal

Provide 24/7 technical support for network management system products, troubleshoot and resolve customer issues, manage outages, perform corrective and preventive maintenance, document incidents and root causes, and coordinate escalations with higher-level support and product teams. The role also maintains Salesforce records, supports knowledge management, communicates recovery risks, and builds customer relationships while meeting service-level agreements.

Coordinate technical support operations by maintaining departmental tools, documenting procedures, monitoring performance metrics, managing dashboards and forecasts, and identifying process improvements. The role supports quality initiatives, budgeting, reporting, onboarding, training, and cross-functional collaboration while providing technical support coverage as needed. Fluency in French and English and residence in Quebec are required.

Provides advanced functional and technical support for customers using ERP integrations and payment solutions. Troubleshoots complex integration, accounting, payment-processing, API, and data-synchronization issues; manages cases and escalations; and collaborates with Product, Engineering, Customer Success, and Implementation teams. The role also contributes to knowledge-base content, process improvements, customer satisfaction, SLA performance, and timely resolution of support cases.

Provides post-sales technical support for OT and IoT cybersecurity products, resolving customer issues through troubleshooting, infrastructure design, deployment, testing, optimization, and issue replication. Collaborates with customers, Product, and Engineering teams; supports critical accounts; develops knowledge-base content; and maintains expertise across the company’s security technologies and products.

Supports requirements gathering, system analysis, configuration, testing, implementation, software integrations, and issue resolution. Prepares project documentation, user guides, and training materials while participating in workshops, testing cycles, process improvement initiatives, and solution design discussions. Collaborates with technical and business stakeholders on enterprise technology and digital transformation projects in a consulting environment.

Provides Tier 1 technical support to healthcare customers using AssistIQ’s iPad and web solutions, including EHR integrations. Responds through phone, email, SMS, chat, and tickets; troubleshoots and resolves basic issues; documents resolutions; escalates complex problems to Tier 2 or engineering; coordinates follow-up; maintains product knowledge; follows SLAs and support workflows; participates in on-call rotations; and supports French-speaking Canadian customers.

As a Technical Support Specialist, you will provide Tier 2 support for Avaya systems, troubleshoot complex VoIP issues, and document solutions.

Provide Level 1 technical support to healthcare-technology customers by phone and email. Diagnose issues, explain solutions clearly to nontechnical users, document interactions, follow up on incidents, escalate complex problems, and recommend product best practices. The role emphasizes empathetic communication, customer satisfaction, French-language support, Windows expertise, collaboration, and continuous learning, including the use of artificial intelligence in support workflows.

Provide technical support for SmartSimple SaaS customers by triaging tickets, troubleshooting configuration, workflow, reporting, database, and integration issues, and escalating complex problems. Maintain ticket documentation, test engineering fixes, support feature adoption, and deliver client training. Collaborate with internal teams, contribute to process improvements, and meet ticket volume, response time, and customer satisfaction KPIs. The remote role may require less than 10% travel.

Provide technical support for SmartSimple SaaS clients by triaging tickets, troubleshooting configurations, workflows, reports, integrations, and data issues. Document resolutions, escalate complex problems, test engineering fixes, support feature adoption, and train clients. The role requires clear communication, ticket management, KPI performance, cross-functional collaboration, and continuous process improvement. Occasional travel may be required.

Provide first-level technical support for Peritoneal Dialysis devices, software, connectivity, and related equipment through multiple communication channels. Diagnose issues, manage cases, document resolutions, escalate safety and technical concerns, and support patients, caregivers, and healthcare professionals. The role requires regulatory compliance, cross-functional collaboration, knowledge management, performance tracking, and participation in a rotating 24/7 schedule.

Provides Tier 1 technical support to English- and French-speaking customers through phone, email, and chat. Troubleshoots configuration, access, and application issues; documents and categorizes tickets; provides product guidance; escalates complex cases; monitors SLAs and follows up on open cases. The role also assists with French training and documentation translation, participates in product and process training, and works a rotating after-hours and public-holiday schedule.

Provide technical support for Cyberhaven’s data security and endpoint DLP platform. Troubleshoot customer issues, identify root causes, reproduce and document bugs, escalate high-priority incidents, and collaborate with engineering teams. Guide customers on platform usage, understand their data security risks, maintain support documentation, meet SLA expectations, and contribute to support processes, reporting, and customer satisfaction metrics.

Provide hands-on technical support for payment tokenization integrations by debugging network, API, infrastructure, and downstream gateway issues. Own customer onboarding, escalations, incident and maintenance communications, status page updates, and cross-team coordination. Lead customer integrations from kickoff through go-live, create documentation and training, meet SLAs, and serve as the primary Support decision-maker during PT business hours. Participate in an every-third-weekend on-call rotation.

Provides first-line technical support to customers by phone and email, remotely diagnoses packaging equipment issues, manages service tickets, coordinates parts and onsite service visits, documents resolutions, and follows up on customer satisfaction. The role collaborates with internal technical teams, supports continuous improvement, and requires strong organization, problem-solving, communication, and French-English bilingual skills.

The Customer Experience Specialist will enhance physician and patient experiences by leveraging AI-driven solutions, synthesizing insights, and improving customer trust through effective communication and problem-solving.

Provide Level 2 end-user IT support across Quebec and Canada: set up and image desktops/laptops, support hardware and Office 365/Windows 11, manage Active Directory accounts, handle service desk queues and remote/in-person troubleshooting, maintain asset inventory, participate in IT projects, and support mobile devices.

Provides remote and in-country monitoring, evaluation, accountability, and learning technical assistance across development and emergency programs. Responsibilities include designing MEAL systems, indicators, data collection tools, budgets, evaluations, dashboards, and learning agendas; supporting donor proposals; deploying to humanitarian responses; training and mentoring staff and partners; generating evidence; and engaging donors, governments, and peer organizations. Requires strong analytical, strategic, facilitation, relationship-management, and communication skills, with up to 40% travel.

Provide technical support to open-source and enterprise customers across channels; troubleshoot Kubernetes and Argo issues; escalate to engineering; improve documentation, support playbooks, and scalable processes; develop deep expertise in GitOps and Akuity’s offerings.

Provide technical support for customers, troubleshoot complex issues, maintain communication, prioritize inquiries, and collaborate with engineering teams for solutions.