Top IT Jobs in Montreal

Provides Level 2 application support by investigating escalated incidents, diagnosing root causes using SQL, REST APIs, Postman, and Azure, and resolving issues without routine escalation. Documents findings, communicates with technical and functional stakeholders, supports maintenance and continuous improvement projects, and manages multiple small assignments. Basic business analysis and structured ticketing experience are required; insurance-sector knowledge is an asset.

Coordinate and lead response to major IT incidents: assess impact, escalate, run incident bridges, assign actions, communicate status, support root cause analysis, and ensure ITIL-aligned process improvements.

Provides first-line IT support for Framestore’s North American divisions through JIRA Service Desk. Responsibilities include workstation configuration, hardware troubleshooting and replacement, system monitoring, asset and loan-equipment management, equipment relocation and provisioning, artist support, documentation in Confluence, and participation in an off-hours on-call rotation. The role is predominantly on-site and requires customer service, problem-solving, scripting, hardware repair, communication, teamwork, and the ability to lift at least 25 pounds.

Manage internal corporate IT operations, including employee onboarding and offboarding, account access, device provisioning, hardware inventory, helpdesk support, and Google Workspace and Office 365 administration. Maintain JumpCloud identity and device management, endpoint security monitoring, patching, and compliance using Elastic tools. Support office networking and audiovisual equipment, document procedures in Confluence, assist Cloud Ops, and participate in off-hours on-call rotations.

Provide internal IT support for end-user computing, Microsoft 365, identity, endpoints and infrastructure. Own tickets, onboarding/offboarding, device lifecycle, AD/Entra ID, Windows Server, Intune/Defender, patching, backups, monitoring, basic incident triage, and use PowerShell and automation to improve IT processes and documentation.

Provide hands-on IT operations support for a global, fully-remote team: administer SaaS collaboration tools, manage devices and OS configurations, own identity and access management, improve onboarding/offboarding, troubleshoot cloud networking and access issues, document processes, and collaborate on automation (IaC) and security with Platform and Security teams.

Provide Level 2 IT support: diagnose, resolve, and document incidents for workstations and user accounts. Administer O365/Azure and AD, troubleshoot Windows/macOS and networks, manage tickets in ITSM, train users, maintain security, meet SLAs, and support escalations.

Lead a small cross-functional IT team responsible for infrastructure, helpdesk, ERP (EPICOR or equivalent), and Salesforce CRM. Align local IT with Corporate IT standards, manage projects, vendors, budgets, security/compliance, and maintain documentation and training. Roll up sleeves to troubleshoot and support day-to-day IT operations.

Manage Service Desk and endpoint services, lead support staff, ensure SLA-driven incident resolution, drive automation and continual improvement, enforce compliance (GxP, FDA, ISO 27001), manage vendors, and support infrastructure and security projects to improve user experience and operational readiness.