Top Operations Jobs in Montreal

Leads SharkNinja’s global consumer experience strategy and operations, including enterprise contact strategy, omnichannel customer journeys, workforce planning, forecasting, vendor management, interaction analytics, technology roadmaps, and operational transformation. Partners with senior leaders across functions to convert consumer signals and operational data into strategic decisions, improve satisfaction and efficiency, and drive scalable long-term business outcomes.

Leads multiple Fraud Operations teams focused on disputes and compliance. Responsibilities include developing people leaders and individual contributors, setting operational strategy, improving productivity and quality, managing service levels and queue health, resolving complex risk events, driving cross-functional alignment, and implementing scalable process improvements. The role requires significant fraud operations and people leadership experience, strategic planning, change management, AI-enabled efficiency initiatives, and continuous improvement expertise.

Leads sales compensation operations, including quota assignment, crediting, commission calculations, data pipelines, audits, governance, and payouts. Manages and develops an operations team while partnering with Sales, Finance, Revenue Operations, and senior leadership. Oversees Pigment and Salesforce administration, improves automation and data integrity, resolves exceptions, delivers operational reporting, and ensures compensation plans are executed accurately, transparently, and on schedule.

Build and ship internal data and AI products to help Product and Engineering teams. Analyze large structured and unstructured datasets, convert analyses into repeatable tools and dashboards, and drive end-to-end projects from scoping to launch and iteration. Use AI-assisted development tools responsibly, translate findings into decision-ready recommendations, and embed feedback loops and documentation for long-term adoption.

Own and optimize top-of-funnel revenue operations processes, including lead routing, lifecycle management, workflow automation, attribution tracking, funnel analysis, and Salesforce-related tooling. Partner with Marketing, Sales, Business Development, Business Systems, and other stakeholders to improve data quality, speed-to-lead, process scalability, and team enablement.

Owns go-to-market strategy and execution for a product line or segment, including rollout planning, field enablement, playbook development, adoption tracking, and performance analysis. Translates product and pricing inputs into practical commercial plans, collaborates with Product, Marketing, Sales, Legal, and Revenue Operations, and identifies launch risks and improvement opportunities through customer and field feedback.

An 18-month early talent program role supporting financial services operations across multiple business units. Responsibilities include data mining, analysis and visualization, process assessment, root cause analysis, requirements documentation, stakeholder relationship management, presentations, change communication, and business recommendations. Depending on team placement, work may involve trade processing, reconciliation, reporting, onboarding, data management, vendor management, risk oversight, and dashboard creation.

Manage CAE’s Operations Support department and lead a multidisciplinary team of project managers and process engineers. Responsibilities include resource planning, coaching, escalation management, departmental vision, service compliance, budgeting, process improvement, efficiency metrics, technical problem-solving, and risk management. The role requires strong communication, bilingual French and English proficiency, Microsoft Office and Power BI expertise, and at least five years managing or supervising a maintenance team.

Supports day-to-day Support Operations for strategic service delivery programs. Responsibilities include partner coordination, operational KPI analysis, reporting, forecasting, workforce planning, program launches, process improvement, training, and cost optimization. Provides advanced technical guidance for Microsoft, Google, and other cloud applications, while developing AI-enabled tools and knowledge bases to improve efficiency and reduce vendor escalations.

Support the Control Tower team by analyzing business performance, identifying operational improvement opportunities, preparing reports and presentations, and recommending ways to improve productivity and profitability. Collaborate with cross-functional, pan-Canadian stakeholders to implement process improvements, monitor station challenges, and support the Command Center initiative during peak seasons.

Leads business operations for Fiera Capital’s Canadian Private Wealth platform. Responsibilities include developing the operational roadmap, driving strategic projects, managing vendors and custodians, overseeing regulatory governance and client administration, resolving trading and billing issues, and governing systems and data integrity. The role partners across operations, technology, trading, compliance, finance, and client service to improve scalability, risk management, client experience, and operational performance.

Leads global contingent workforce operations, SAP Fieldglass administration, platform optimization, workflow automation, AI-enabled improvements, governance, SOX controls, reporting, and operational readiness. Partners with Engineering, Procurement, Finance, Legal, Internal Audit, regional program managers, and MSP partners to deliver scalable, compliant workforce processes and technology implementations.

Lead GTM strategy and operations for Global Sales: design segmentation, territory and coverage models, build data-driven investment cases, analyze funnel performance, own WBR/MBR cadence and dashboards, run cross-functional projects from PRD to launch, and champion AI and automation to increase sales productivity.

Lead and scale GitLab's AWS and GCP marketplace and funding operations. Own marketplace processes, administer hyperscaler tooling (Tackle.io, Salesforce), drive funding initiatives (SCA, MPOPP, MCCP), resolve escalations, build AI automation agents, govern processes, manage vendor relationships, and coordinate cross-functional stakeholders to ensure accurate, scalable hyperscaler go-to-market execution.

Configure and optimize CRM and connected revenue systems for SaaS Sales and Customer Success teams. Design scalable workflows, maintain data integrity across CRM, quoting, billing, ticketing, and project tools, resolve system discrepancies, evaluate policy conflicts, document processes, and drive workflow adoption. Apply practical revenue operations expertise to AI training and evaluation tasks.

Own the architecture, integrations, data model, governance, automation, and reporting infrastructure supporting Sales, Marketing, and Customer Success. Manage Salesforce and the broader revenue technology stack, build trusted pipeline, forecast, quota, and retention reporting, resolve systems debt, evaluate and roll out tools, prioritize requests, and lead cross-functional process initiatives. Provide training, documentation, and adoption support while partnering with operations, IT, Enablement, and business leadership.

Lead and implement cross-functional operational projects, design and document scalable SOPs and workflows, build ClickUp automations, develop dashboards and reporting, manage knowledge and onboarding documentation, partner with department leaders, and support vendor onboarding and high-priority strategic initiatives.

Lead and develop a team of Risk Analysts to run day-to-day fraud and operational risk operations. Own escalation decisions, build SOPs, workflows, and decision trees, monitor fraud and loss metrics, refine controls for payroll and payments, collaborate with Product and Engineering to improve tooling, and operate during high-severity incidents.

Run and maintain Zapier's incident program operations: manage incident tooling and on-call systems, build AI-powered automations and dashboards, maintain runbooks and enablement, operate reporting and observability, coordinate cross-functional stakeholders, and drive continuous improvement to keep incident response reliable and scalable.

Lead and manage global operational workflows and compliance programs (e.g., Global Fonts, Player Data Compliance). Serve as central liaison between studios and corporate teams, manage vendor proposals and contract tracking, maintain tracking systems, deprecate high-risk assets, optimize processes using modern tools, and provide project management support for software migrations, tool rollouts, and M&A integration.

Supports Salesforce and go-to-market systems by maintaining data quality, preparing imports, assisting users, developing reports and dashboards, documenting requirements, testing enhancements, and providing training. Partners with cross-functional stakeholders to improve reporting, adoption, process efficiency, and system usability across revenue operations.

Analyze operational performance, identify efficiency gaps, and recommend data-driven process improvements. Create reports and presentations, monitor KPIs, support change management and peak-season Command Center activities, and collaborate with cross-functional teams to implement solutions.

Leads Private Wealth operations and support teams, overseeing branch administration, transactions, compliance, risk controls, reporting, regulatory filings, and service delivery. Manages operational programs, strategic initiatives, change management, stakeholder relationships, process improvements, training, recruiting, and performance. Ensures adherence to policies, protects client assets, resolves escalations, and supports business objectives through analysis and informed decision-making.

Analyze operational and financial data to monitor KPIs, build and automate Power BI reports, support forecasting and variance analysis, identify cost-optimization opportunities, map and improve processes, and collaborate with PLM, supply chain, finance and CX teams to drive data-informed decisions.

Manage internal corporate IT operations, including employee onboarding and offboarding, account access, device provisioning, hardware inventory, helpdesk support, and Google Workspace and Office 365 administration. Maintain JumpCloud identity and device management, endpoint security monitoring, patching, and compliance using Elastic tools. Support office networking and audiovisual equipment, document procedures in Confluence, assist Cloud Ops, and participate in off-hours on-call rotations.