Serve as Tier 2 technical support for a B2B SaaS security product: troubleshoot SSO and identity issues, APIs/webhooks, CI/CD integrations; guide customer setups, triage bugs with R&D, improve observability and docs, and participate in on-call incident handling.

Serve as a technical, customer-facing advisor driving onboarding, adoption, retention, and growth. Lead implementations, deliver training, resolve technical issues, and coordinate with Product and Engineering to maximize customer value and support enterprise customers.