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The role involves executing testing strategies in Agile environments, developing test scenarios, mentoring junior staff, and collaborating with stakeholders to optimize quality assurance processes.

You will provide services for defined benefit pension plan administration, engage in planning, team training, budget communication, and special projects.

Lead and mentor a quality assurance team while translating business needs into detailed specifications and solution designs. Collaborate with product owners, developers, and QA to ensure high-quality deliverables, support incident resolution, produce user documentation, and drive adoption of AI and agile practices within large enterprise health systems.

Lead and prioritize a complex product backlog for a large, co-led Agile team; define sprint objectives, translate business needs into user stories, manage dependencies and technical debt, validate deliverables, support SAFe ceremonies and PI planning, and drive continuous improvement and team autonomy.

Serve as the primary business analyst for web portals, translating client needs into technical specs, leading requirements workshops, supporting design and development, coordinating UAT, ensuring accessibility (WCAG), and managing priorities across multiple projects to deliver user-friendly portal solutions.

Translate business requirements into detailed functional specifications, design ergonomic accessible web solutions, collaborate with product owners, UX and development teams, support delivery and QA, provide technical incident support, and produce user documentation throughout the development lifecycle.

The Bilingual Customer Success Manager builds relationships with clients to enhance employee engagement through TELUS Health's solutions, manages client accounts, achieves growth targets, and ensures excellent service delivery.

Serve as an embedded wellbeing advocate for assigned client organizations to drive awareness and utilization of EAP and wellbeing benefits. Build stakeholder relationships, design and execute multi-channel engagement campaigns and events, create accessible content, track and analyze engagement and utilization data, and report ROI. Work bilingually (French/English), manage multiple clients, and collaborate with global teams while traveling to client sites as needed.

Prepare and research test cases for pension projects by translating business requirements into data criteria, identifying and creating test data, maintaining test data integrity, managing ADO backlogs, and collaborating with QA teams and stakeholders to ensure compliant test execution.

The role involves optimizing pension system interfaces, assisting business analysts, mentoring colleagues, ensuring compliance with specifications, and coordinating with development teams.