Top Tech Jobs & Startup Jobs in Montreal

Lead and scale an Enterprise Customer Success team accountable for NRR, retention, and expansion. Drive CS operating frameworks (success plans, EBRs, forecasting), coach CSMs, partner with Sales/RevOps/Product, build playbooks and AI-assisted workflows, and serve as senior escalation owner to improve customer outcomes and revenue.

Lead and evolve a centralized QA program for Customer Support, defining frameworks, scorecards, and calibration practices. Use AI-enabled QA tooling to analyze omnichannel interactions, surface insights, drive coaching and operational improvements, partner cross-functionally, and potentially manage QA specialists as the function scales.