The Technical Support Analyst manages customer support requests, implements software customizations, develops database-driven systems, and ensures client satisfaction through effective communication and problem solving.

The role involves planning lead-generation campaigns, managing CRM activities, researching potential customers, coordinating outreach efforts, and supporting digital marketing initiatives.

The Technical Solution Analyst acts as a liaison between clients and internal teams, managing projects, implementing solutions, and ensuring a high level of customer satisfaction in higher education technology.