Manage mid- to large-scale interactive website design and development projects from discovery through implementation. Coordinate creative, design, strategy, and technology teams; prioritize deliverables and resources; oversee workstreams, budgets, timelines, risks, scope, and quality. Serve as the primary client and project-team contact, manage expectations, communicate status and recommendations, address issues, and identify opportunities for improvement while ensuring successful delivery.

Leads AI-powered content strategy, governance, information architecture, conversational design, and content ecosystem development for enterprise clients. Defines taxonomies, dialogue flows, guardrails, golden queries, AI content pipelines, and human-review frameworks. Partners with design, product, and engineering teams to deploy and optimize chatbot, voice, and agentic experiences. Serves as a senior client advisor, leads multidisciplinary engagements, and supports account growth and proposals.