Top Tech Jobs & Startup Jobs in Montreal

The CS Specialist, Premium Support will provide top-notch customer service, manage complex cases, engage with high-profile users, and enhance team success through insights and documentation.

The Premium Support Specialist provides exceptional customer service in English and Mandarin. Responsibilities include managing complex cases, fostering relationships, and contributing to team success through operational improvements.

The Specialist, CS Labs provides customer service support, manages case resolutions, and collaborates across teams to enhance user experience. They must demonstrate strong communication, problem-solving skills, and adaptability.

As a Localization Manager, you will own the localization strategy, collaborate with stakeholders, and drive international growth to ensure an authentic local user experience in Canada.

As Localization Manager, you'll drive localization strategies for Airbnb in Canada, ensuring authentic experiences through collaboration with internal and external stakeholders. Your role involves adapting global strategies, managing product localization, and enhancing user experience.

The Quality Insights Analyst monitors service quality, evaluates performance, and conducts root cause analysis to improve customer support interactions, ensuring adherence to premium service standards. They develop reports on service trends and provide coaching to enhance service delivery.

The Analyst is responsible for ensuring high-quality customer service through monitoring, evaluation, and strategic improvement analysis, collaborating with various teams to enhance service delivery for priority support.

The Senior Specialist in Premium Support provides exceptional customer service, manages complex cases, interacts with clients, and ensures comprehensive problem resolution while fostering strong relationships with Airbnb’s community members.