Manage a high-value enterprise account while driving adoption, retention, renewals, satisfaction, and expansion. Build strategic relationships across business units, agencies, and departments; design scalable onboarding and training programs; use data-driven insights to improve customer outcomes; and collaborate with Product, Engineering, Creative, and Account Management teams. Contribute to customer success playbooks, enablement initiatives, and the Pencil customer community.

Leads complex, cross-team technical programs including platform releases, integrations, migrations, and Tier 1 client engineering commitments. Owns workback plans, dependency management, operating cadences, risk escalation, status reporting, and delivery coordination. Translates client needs into engineering work, resolves blockers, improves TPM processes, mentors junior program managers, and introduces tools and AI-native workflows. The role does not manage people, own product direction, or make technical architecture decisions.

Create advertising, digital, and print assets using generative AI and Adobe Creative Cloud. Translate briefs into polished, on-brand creative work, manage multiple requests, conduct quality reviews, brief and guide creative teams, present AI workflows to clients, and collaborate with Producers, Creative, and Product teams. Improve creative systems, templates, and workflows while staying current with emerging AI and design technologies.