Lead enterprise social listening and monitoring, detect and assess reputational risk, produce intelligence reports and dashboards, manage social listening platforms and vendor relationships, establish monitoring frameworks and governance, train users, and support platform operations, access controls, and audit-ready processes.

The Senior Business Systems Analyst collaborates with stakeholders to translate complex requirements into technical specifications, ensuring alignment with strategic goals. Responsibilities include gathering business requirements, creating process models, managing project lifecycles, and providing user support.

Oversee the Gold Card Program, enhancing development initiatives and integrating adaptive technology to achieve optimal behavior change outcomes while ensuring financial performance and value propositions.