Manages data ingestion, enrichment, loading, quality control, configuration, testing, and governance for major clients. Coordinates with customers, IT, data quality, sales, and internal teams to resolve production errors, missing files, and data issues. Provides guidance on Metro 2 requirements, leads training and audits, monitors reports, and recommends continuous improvements. The role requires strong analytical, communication, customer service, and problem-solving skills, along with bilingual French-English proficiency.

Owns relationships with major enterprise financial-services clients, serving as the primary account contact. Identifies opportunities, manages the full sales cycle through contract execution and delivery, develops data- and product-aligned solutions, maintains sales governance, forecasts challenges, and consistently achieves targets. Requires extensive Canadian financial-services knowledge, complex enterprise sales experience, negotiation skills, executive communication, and matrix-team collaboration.

Manages post-sale customer success for complex accounts by driving adoption, usage, retention, renewals, and value realization. Creates success plans, monitors customer health, coordinates internal teams, supports issue resolution, conducts quarterly business reviews with account executives, and advocates for customer needs and product roadmap input. Requires strong communication, relationship management, cross-functional collaboration, process design, problem-solving, milestone management, and project management skills.