Own a portfolio of 45–50 scaled accounts, driving product adoption, value realization, retention, renewals, and growth. Use customer health, product usage, engagement, and commercial data to prioritize interventions. Deliver scalable programs, webinars, training, and targeted business reviews while managing renewal forecasts and expansion opportunities. Partner cross-functionally with Implementation, Support, Sales, Product, and Engineering, and help improve Bambuser’s scaled Customer Success model through automation, AI, workflows, and portfolio insights.