Manage full accounting cycle and financial reporting for a fast‑growing DTC ecommerce brand. Oversee bookkeeping and AP, improve month‑end close, apply landed costs, build scalable processes, and provide financial analysis to support operations.

Leads a distributed customer experience and fulfillment organization supporting approximately 20,000 monthly interactions. Owns support performance, fulfillment SLAs, returns, refunds, partner accountability, reporting, and operational improvement. Develops managers and frontline teams while building AI-first automation across Shopify, Gorgias, Yuma, and related tools to scale service efficiently without sacrificing customer experience.

Produce short-form, performance-driven video content for Facebook/Instagram, TikTok, and social channels. Edit creator and product footage into high-converting ads, source B-roll/stock, design thumbnails and social graphics, manage assets in Frame.io, track work in ClickUp, follow naming and organization standards, and iterate based on performance data.