Contact customers early in delinquency, negotiate repayment plans, assess financial circumstances, and recommend deferrals, restructures, or repayment schedules. Maintain accurate, compliant account records, resolve customer concerns, and escalate complex cases. Success is measured through delinquency cure rates, promise-to-pay ratios, compliance, and call quality. The role requires high-volume customer interactions, rotational schedule flexibility, and a quiet, technically suitable home workspace.

Develop and deploy statistical and machine learning models for credit risk, fraud, collections, and marketing. Responsibilities include data exploration, model development, production monitoring, performance analysis, governance, stakeholder collaboration, and communicating insights to leadership. The role requires applying advanced statistics and machine learning to improve consumer finance strategies while maintaining documentation, quality assurance, and version-control standards.

Leads compliance for a Canadian consumer lending subsidiary, overseeing regulatory affairs, product development compliance, complaints, investigations, examinations, AML/ATF, privacy, policy updates, training, reporting, and remediation. The role maintains relationships with regulators, auditors, and business stakeholders while interpreting Canadian federal and provincial requirements and translating them into effective controls, procedures, and guidance.