Designs and maintains quality assurance methods and inspection protocols, handles customer complaints and investigations, ensures corrective actions, performs first article inspections (FAI), supports audits (AS9100/ISO9001), and drives continuous improvements on the manufacturing floor.

Manage customer complaints and lead investigations with engineering using 8D tools, ensure timely corrective actions, report status to Quality Manager, perform FAI inspections, conduct audits to AS9100/ISO 9001, support continuous improvement, and work with measurement tools and basic statistical analysis in a manufacturing environment.

Lead product design, sustaining engineering, and end-to-end NPI for rugged photonics and micro-electronics. Manage and develop a technical team, drive process improvements, supplier collaboration, cost optimization (VAVE), and ensure compliance with regulatory and controlled-goods requirements. Report on KPIs, budgets, and technical briefings to senior management.