Manage customer complaints and lead investigations with engineering using 8D tools, ensure timely corrective actions, report status to Quality Manager, perform FAI inspections, conduct audits to AS9100/ISO 9001, support continuous improvement, and work with measurement tools and basic statistical analysis in a manufacturing environment.

Designs and maintains quality assurance methods and inspection protocols, handles customer complaints and investigations, ensures corrective actions, performs first article inspections (FAI), supports audits (AS9100/ISO9001), and drives continuous improvements on the manufacturing floor.

Lead product design, sustaining engineering, and end-to-end NPI for rugged photonics and micro-electronics. Manage and develop a technical team, drive process improvements, supplier collaboration, cost optimization (VAVE), and ensure compliance with regulatory and controlled-goods requirements. Report on KPIs, budgets, and technical briefings to senior management.