Manage a portfolio of complex North American B2B SaaS accounts, building relationships with business, technical, and executive stakeholders. Develop account plans, drive product adoption and business value, support renewals, identify expansion opportunities, and manage customer lifecycles. Collaborate with Sales, Product, Actuarial, and Support teams, communicate customer feedback, present technical products, and contribute to account-management processes. The role requires travel to client meetings, industry events, and team gatherings.