Leads the enterprise data platform engineering team and owns its reliability, security, scalability, performance, cost, and operational support. Oversees relational, NoSQL, and analytical platforms; data movement and transformation; infrastructure as code; GitOps; database automation; high availability and disaster recovery; monitoring; compliance; and incident response. Manages engineers, on-call operations, technology selection, vendor evaluations, budgeting, and cross-functional delivery while remaining hands-on in architecture, administration, performance tuning, and complex technical escalations.

Supervises Legal Bill Analysts reviewing and entering high-volume legal invoices for accuracy, claim and law-firm assignment, cost control, and regulatory compliance. Manages legal billing software, firms, users, workflows, vendor support, reporting, quality reviews, and process improvements. Provides team leadership, performance feedback, problem resolution, and analytical support to Finance and Claims teams.