Top Tech Jobs & Startup Jobs in Montreal

Owns end-to-end SaaS implementation projects from kickoff through go-live and customer handoff. Responsibilities include developing project plans, coordinating technical and customer stakeholders, managing risks and dependencies, leading workshops, overseeing data migration, integrations, and user acceptance testing, and providing status reporting. The role also supports presales scoping and proposal development while improving implementation methodologies, templates, and playbooks.

Serve as the product expert for CommunitySuite, supporting sales discovery, tailored demonstrations, proposals, RFPs, evaluation environments, data migration planning, technical objection resolution, and complex implementation handoffs. Advise finance and executive stakeholders using fund accounting expertise, represent Foundant at industry events, and communicate customer feedback to Product. Travel is approximately 10–20%.

Leads SmartSimple’s end-to-end client experience across Professional Services, Support, and Client Success. Owns delivery quality, consultative implementation methodology, partner capacity, pricing, service packaging, enterprise deal support, and support model design. Builds and aligns client-facing functions, develops Client Success leadership, and modernizes implementation through AI-assisted and low-code tooling while maintaining high-quality outcomes for complex enterprise clients.

Own and prioritize the GivingData product backlog for agile scrum teams, refine user stories, manage escalations, and partner with engineering, design, product, and client-facing teams. Lead roadmap planning, client discovery, release enablement, and post-release evaluation. Use AI tools to improve product workflows, synthesize feedback, prototype solutions, and support data-backed business cases for product decisions.

Own demand generation for government, public sector, and emerging-market segments. Build integrated campaigns, ABM programs, target-account lists, and new marketing processes to generate qualified leads and pipeline. Partner with Sales, RevOps, Content, Product Marketing, and Events on messaging, lead scoring, events, and conversion handoffs. Track attribution, funnel performance, pipeline efficiency, and revenue results while testing new channels and optimizing strategy.

Lead Foundant’s client community strategy through events, peer learning, advisory groups, digital communities, advocacy programs, communications, and industry partnerships. Build meaningful client and sector relationships, coordinate cross-functional engagement, measure community and business impact, and use client insights and data to guide priorities and continuous improvement.

Leads Foundant’s proposal and capture function, managing proposal professionals, owning end-to-end bid responses, and improving opportunity qualification and submission quality. The role establishes procurement sourcing and go/no-go processes, coordinates cross-functional contributors, modernizes workflows with AI, measures performance, and develops scalable team capacity. It also requires strong writing, public-sector procurement expertise, deadline management, and coaching across remote teams.

Own complex technical support escalations for SmartSimple, serving as the bridge between Support and Engineering. Reproduce issues, analyze logs and configurations, document root causes, create prioritized Jira tickets, and track fixes through deployment and client confirmation. Use SQL, APIs, monitoring tools, and browser diagnostics to resolve issues. Identify recurring defects, maintain known issues and knowledge resources, improve escalation quality, and mentor support staff.

Leads recruiting and team member lifecycle strategy from sourcing through onboarding, early tenure, and offboarding. Manages and develops a recruiting and team experience team, builds proactive sourcing programs, partners strategically with hiring managers, and improves hiring outcomes using metrics such as time-to-fill, time-to-hire, offer acceptance, retention, and onboarding satisfaction.

Manage SaaS client relationships and own the renewal process from end to end. Identify upsell and cross-sell opportunities, monitor engagement and satisfaction metrics, assess churn risk, develop account plans, and partner with Customer Success to improve client outcomes. The role requires strategic advising, cross-functional collaboration, CRM proficiency, and familiarity with philanthropic or nonprofit-sector software solutions.