Provide technical support and services for Hexagon Mining's MinePlan software worldwide. Troubleshoot issues, manage cases to resolution or escalation, deliver client training and project assistance, create documentation and self-service materials, assist product development with defect reporting and testing, participate in on-call support, and travel to client sites as needed.

Manage and grow existing mining clients within a territory, act as primary client contact, drive renewals and upsells, coordinate support and service, prepare reports/forecasts, present solutions, and collaborate with sales, service, and finance teams to meet client satisfaction and business targets.

Design and produce technical concepts, drawings, BOMs and documentation for heavy machinery control systems. Verify and revise CAD designs, interpret electrical/hydraulic/pneumatic schematics and operator manuals, support ERP processes, participate in peer reviews, and assist field implementations.