Top Tech Jobs & Startup Jobs in Montreal

Lead strategy and tactical operations for Customer Success by designing processes, reporting, and tooling to improve customer health, retention, and revenue. Partner cross-functionally to support planning, capacity modeling, onboarding, lifecycle mapping, and change management. Deliver analysis of NRR/GRR, churn, adoption, and health scores to inform CS strategy and operational improvements.

Lead pre-sales scoping and design for enterprise implementations, create and negotiate Statements of Work, ensure smooth Sales-to-Professional Services handoffs, participate in early lifecycle kickoff, refine PS go-to-market motions, and partner with Sales and Solutions Engineering to increase win rates and accelerate time-to-value for enterprise customers.

Own marketing operations for a multi-product portfolio: implement tracking and attribution in HubSpot, build dashboards and reports, design marketing automation, manage data governance and compliance (GDPR/CCPA), collaborate cross-functionally with RevOps, and recommend/evaluate marketing technologies.

Manage end-to-end implementations for strategic (enterprise) customers in a remote-first SaaS environment. Develop and execute implementation plans, drive stakeholder alignment, configure complex workflows and integrations, coach customers through change, and collaborate cross-functionally to ensure timely adoption and value realization. Travel occasionally (<10%) for strategic engagements.

Manage a book of ~20 strategic enterprise customers to drive product adoption, retention, and customer health. Become a product and domain expert, tailor configurations and training, multi-thread across stakeholders, and partner with Sales, Product, Marketing, and Ops to scale playbooks and outcomes.

Lead and grow a Support Engineering team that resolves complex product issues, integrations, and data workflows. Define escalation and triage practices, build scalable diagnostics and internal tools, collaborate closely with Engineering and Product, mentor engineers on debugging, logs, and database querying, and create repeatable processes to improve customer outcomes and support efficiency.

Lead end-to-end implementations for mid-market B2B SaaS customers (≈15 concurrent projects, 4–8 weeks each). Develop and execute implementation plans, manage stakeholders, provide technical configuration guidance, drive change management, advise on best practices, and collaborate cross-functionally to ensure timely customer value and adoption.

Lead and develop a global team managing SaaS renewals and complex contract negotiations. Build scalable renewal processes, improve forecasting and CRM hygiene, partner cross-functionally with Sales, RevOps, Legal, Finance and Product, and translate negotiation outcomes into playbooks to drive retention and commercial growth.

Lead and grow a Mid-Market Solutions Engineering team: hire, coach, and operationalize demo, trial, and RFP processes; partner with sales leadership to accelerate deals; build scalable systems, feedback loops, and enablement to drive revenue and product insights.

Lead and scale an enterprise Solutions Engineering team to win complex SaaS deals. Hire and coach SEs, drive technical deal execution (demos, POCs, security reviews, RFPs), build scalable processes and enablement, partner with Product/Engineering and Sales, and lead strategic initiatives from diagnosis through implementation to impact revenue and product direction.