Lead design, delivery, and operational support of enterprise Unified Communications platforms (Webex Calling, Webex Contact Center), voice recording, SIP trunking, trading-turret systems, and E911. Own incident management, vendor escalation, carrier coordination, platform monitoring (Splunk), and CDR analysis. Coordinate with stakeholders, support Microsoft Teams Meetings, and perform weekend/off-hours maintenance while improving documentation and knowledge sharing.

Define technical visions and architecture for products, platforms, and enterprise systems. Evaluate emerging technologies, lead proofs of concept, and design scalable cloud-native, distributed, and hybrid solutions. Establish engineering standards, assess technical risks, conduct architecture reviews, and guide modernization initiatives. Collaborate with customers and stakeholders, support engineering teams through complex decisions, mentor technical leaders, and contribute to product roadmaps, DevOps practices, and technology strategy.