Owner of enterprise customer technical and commercial health: debug integrations, trace API/webhook failures, build dashboards with SQL, lead QBRs and renewals, drive expansion and product adoption, create runbooks, and relay technical feedback to Product and Engineering.

Own technical pre-sales for enterprise delivery deals: run discovery, build tailored demos and POCs, guide engineering through API integrations to first live orders, produce integration specs, respond to RFPs/security questionnaires, and hand off to post-sales while informing product roadmap.

Build and productionize AI systems for logistics: multi-agent copilots, forecasting/optimization models, evaluation and observability, continuous learning loops, and operational reliability. Mentor engineers and make build-vs-rule tradeoffs while shipping high-impact ML services.