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The AI Business Analyst gathers business needs, translates them into AI and automation requirements, user stories, and acceptance criteria, and supports implementation through delivery. Responsibilities include facilitating discovery workshops, prioritizing the AI backlog, defining success metrics, supporting UAT and change management, and maintaining use-case inventories. The role collaborates with AI architects, application developers, data engineers, stakeholders, and AI Champions to ensure solutions address business needs and achieve adoption.

Provide internal IT support for end users and infrastructure: manage Microsoft 365 and identity services, support Windows and mobile devices, maintain servers, AD/Entra ID and backups, troubleshoot networks/VPN/printers, participate in IT projects, automate tasks with PowerShell and automation tools, maintain documentation and security best practices.

Provide internal IT support for end-user computing, Microsoft 365, identity, endpoints and infrastructure. Own tickets, onboarding/offboarding, device lifecycle, AD/Entra ID, Windows Server, Intune/Defender, patching, backups, monitoring, basic incident triage, and use PowerShell and automation to improve IT processes and documentation.

Diriger et encadrer une équipe de gestionnaires de comptes pour atteindre les objectifs de vente, optimiser le pipeline, former au démarchage, maximiser les marges et coordonner avec partenaires et équipes internes pour développer des solutions centrées client.

Lead and coach a team of Account Managers to meet sales targets, manage pipelines and forecasts, maximize margins, coordinate cross-departmentally, handle inbound leads, and drive sales development activities including cold outreach, prospect qualification, and account mapping.