Top Tech Jobs & Startup Jobs in Montreal

Provides bilingual credit card lending and personal banking sales and service through remote customer channels. Advises customers on borrowing strategies, evaluates or recommends credit decisions, processes lending requests, resolves complex issues, identifies referrals, and follows regulatory, privacy, anti-money-laundering, and risk-management requirements. Maintains knowledge of lending products and market trends while delivering efficient customer experiences.

Manages delinquent, high-risk, and written-off customer accounts through collections, loss mitigation, payment strategies, and customer service. Handles calls, processes transactions, documents interactions, analyzes account information, and refers complex issues. Builds customer relationships, explains loan modification and foreclosure alternatives, follows regulatory and risk procedures, collaborates with internal teams, and supports process improvements.

Supports day-to-day lending operations, including loan administration, servicing, transactions, payments, documentation, reconciliations, data entry, reporting, and stakeholder inquiries. Ensures service-level agreements, regulatory requirements, risk controls, and operational procedures are followed. Resolves discrepancies, handles escalations, supports process and system improvements, and may train junior employees. Requires fluent French and English communication for internal and external client support.

Provides temporary, experienced administrative and client support to Nesbitt Burns advisory practices during staffing gaps. Responsibilities include scheduling meetings, preparing portfolio reviews, processing account maintenance and transfers, responding to client inquiries, managing documentation and regulatory requirements, coordinating marketing activities, maintaining client files, supporting investment advisors, resolving escalations, and protecting client assets. The role requires adaptability across practices, bilingual French-English communication, strong organizational skills, investment-process knowledge, and the ability to work independently in a virtual environment.

Provides temporary, high-quality administrative and client service support to wealth advisory practices during staffing gaps. Responsibilities include scheduling, account opening and updates, basic money movement, report preparation, database and file maintenance, technology assistance, marketing coordination, transaction follow-up, risk and compliance adherence, and client relationship support. The role adapts across practices, works virtually, maintains accurate workload records, and ensures orderly handoffs while supporting investment advisors and delivering positive client experiences.

Leads discovery and development of enterprise conversational AI experiences for BMO’s contact centre, including Natural Language IVR. Partners with technology, analytics, design, risk, and business stakeholders to define requirements, deliver scalable solutions, monitor performance, support production enhancements, and align technology initiatives with business strategy. Provides specialized consulting, analysis, reporting, stakeholder guidance, and risk-informed recommendations.

Leads monitoring, optimization, governance, and operational performance of AI capabilities in BMO’s Virtual Connect contact centre. Partners with product, technology, analytics, risk, and business stakeholders to execute AI initiatives, analyze performance data, manage operational and compliance risk, develop reports and dashboards, resolve strategic issues, and recommend improvements. The role supports AI strategy, prioritization, stakeholder alignment, customer escalation management, and enterprise standards.

Provide expert mortgage advice and sales support to clients, manage transactional outcomes, negotiate financing pricing, and ensure compliance with regulations.

Make outbound calls to BMO InvestorLine clients to obtain missing documentation, clarify requirements, and resolve inquiries. Review submissions, document interactions, escalate complex issues, monitor for suspicious activity per AML rules, and adhere to regulatory and privacy standards while working remotely during specified hours.

The associate provides sales and service for corporate card customers, handling inquiries, advising on products, and ensuring compliance with regulations.