Top Tech Jobs & Startup Jobs in Montreal

Manages and grows a portfolio of commercial banking clients, serving as a strategic advisor to business owners and executives. Identifies new business opportunities, structures and negotiates complex lending and banking solutions, performs financial and credit analysis, and collaborates with internal specialists. Monitors portfolio profitability, risk, and performance while ensuring regulatory compliance. Requires bilingual French and English communication to support clients and teams in and outside Quebec.

Provides inbound customer support and investment advice through the BMO Investment Centre. Responsibilities include onboarding accounts, processing mutual fund and term investment transactions, reviewing customer goals, recommending suitable investment products, and delivering compliant wealth sales and service while building trusted customer relationships.

Provides bilingual customer sales and service for personal lending and credit card products. Advises customers on borrowing strategies, processes lending requests, makes credit decisions or recommendations, handles escalations, and refers customers to other banking groups. Maintains compliance with lending policies, anti-money-laundering requirements, privacy regulations, and risk-management frameworks while delivering efficient contact-center support.

Reviews and analyzes credit card disputes and chargebacks, works with merchants and customers to retrieve funds, requests documentation, resolves inquiries, processes transactions, and escalates risks or complex cases. Maintains accurate records, follows banking policies and service-level agreements, identifies adverse trends, and collaborates with internal partners. Requires strong analytical, communication, conflict-resolution, and problem-solving skills, plus fluency in French and English.

Handles inbound customer calls related to fraud, investigates suspected financial crime, evaluates and escalates threats, documents case activity, gathers evidence, prepares reports and dashboards, analyzes trends, and provides recommendations for process and service improvements. Requires strong French and English communication skills, analytical ability, organization, collaboration, and availability during extended operating hours.

Manages delinquent, medium-risk consumer accounts through collections, loss mitigation, payment strategy advising, and customer service. Contacts customers, processes transactions, documents account activity, resolves disputes, and escalates complex cases. Provides guidance to collections teams, analyzes account information, supports process improvements, and ensures compliance with policies, regulations, and risk-management requirements.

Reviews delinquent, high-risk, and written-off accounts to identify collections opportunities and execute loss-mitigation strategies. Advises customers on payment plans, negotiates resolutions, processes transactions, and handles escalated inquiries. Analyzes account data, prepares reports and dashboards, supports collections processes, develops action plans, and coaches personnel. Maintains regulatory compliance, protects confidential information, and collaborates with internal and external stakeholders to maximize recovery and minimize losses.

Reviews delinquent, high-risk, and written-off accounts for collection opportunities; advises customers on payment strategies, loan modifications, and loss-mitigation options. Handles customer calls, processes transactions, documents interactions, resolves disputes, and refers complex cases. Maintains knowledge of collections practices, products, regulations, and risk procedures while supporting continuous process improvement and customer relationship management.

Manages delinquent, medium-risk customer accounts through collections, loss mitigation, payment strategy guidance, and customer service. Contacts customers, processes transactions, documents account activity, resolves issues, and escalates complex cases. Builds trusted relationships, identifies customer needs, supports collections teams through coaching and expertise, analyzes information, follows regulatory and risk policies, and contributes to process improvements. The role requires strong communication, organization, collaboration, analytical skills, and consumer collections knowledge.

Manages delinquent and high-risk consumer accounts by evaluating collection opportunities, advising customers on payment and loss-mitigation strategies, negotiating resolutions, and safeguarding bank interests. Provides escalated customer service, analyzes account data, prepares reports and dashboards, supports collections processes, develops action plans, and contributes to training, coaching, process improvement, and regulatory compliance.