Top Tech Jobs & Startup Jobs in Montreal

Serve as regional single point of contact for support operations; manage incident lifecycle and prioritization, ensure SLA compliance, coordinate stakeholders and IT/dev teams, lead L1/L2, drive root cause analysis and continuous improvement using ITIL practices.

Lead design and governance of PUMA's integration fabric and API platform across DTC engineering. Own API gateway strategy (Apigee), GraphQL architecture, event-driven patterns, observability, security, and developer enablement. Drive API governance, integration testing standards, AI-native integration patterns, and mentor senior engineers while influencing cross-organization architecture and vendor integrations to ensure resilient, performant commerce integrations.

Support 3D designers and manage virtual product creation and eCommerce product data. Coordinate and implement PLM/eCommerce projects, gather business requirements, maintain and develop product data applications, provide training and documentation, and produce reports and analyses.

Perform various testing operations including UI, functional, and regression tests. Create test scenarios, document defects, and provide support for PLM applications.

Provide L2/L3 IT support, manage Azure services, corporate network devices, Active Directory, and cloud infrastructure, ensuring reliable IT Security systems while collaborating in a global team.