Manages and grows a territory portfolio across commercial manufacturing and retail customers. Responsibilities include strategic account planning, contract negotiations, customer relationship development, business reviews, sales pipeline management, revenue expansion, sustainability initiatives, CRM data accuracy, and customer feedback programs. The role requires extensive field engagement, supply chain expertise, complex sales experience, and collaboration across matrixed teams.

Manage a customer portfolio through inbound support, account health monitoring, KPI reporting, reconciliations, billing resolution, and proactive relationship management. Analyze operational and financial data, resolve root causes, improve customer satisfaction, identify revenue opportunities, promote products and self-service tools, and collaborate with Sales, Finance, IT, Supply Chain, Logistics, and Operations. The role also supports payment collection, pallet discrepancy resolution, process improvement, and health and safety initiatives.