Manages the complete order lifecycle for assigned retail accounts, including order entry, inventory allocation, fulfillment, shipping, invoicing, EDI transactions, and chargeback resolution. Coordinates with sales, demand planning, finance, logistics, warehouses, carriers, 3PLs, and retailers to resolve exceptions and meet delivery requirements. Maintains reports and procedures, supports continuous improvement, and uses automation and AI tools to improve order accuracy and fulfillment performance.

Leads customer service representatives managing B2B retail orders, ensuring processing accuracy, shipment timeliness, carrier compliance, audit completion, and service-level performance. The role handles escalations, coordinates with sales, supply planning, distribution centers, retailers, and carriers, supports warehouse projections, trains employees, and drives retailer initiatives. It also promotes AI adoption and process automation using approved tools to reduce manual work, costs, chargebacks, and delivery delays.

Leads a customer service team managing B2B retail orders, ensuring accuracy, timely processing, carrier compliance, shipment execution, and service-quality targets. Reviews order and warehouse data, resolves escalations, supports audits, coordinates cross-functional teams, forecasts warehouse activity, and drives retailer initiatives that reduce costs and chargebacks. Trains team members, updates procedures, and promotes AI adoption and process automation across the order-to-cash workflow.