Leads a customer service team managing B2B retail orders, ensuring accuracy, timely processing, carrier compliance, shipment execution, and service-quality targets. Reviews order and warehouse data, resolves escalations, supports audits, coordinates cross-functional teams, forecasts warehouse activity, and drives retailer initiatives that reduce costs and chargebacks. Trains team members, updates procedures, and promotes AI adoption and process automation across the order-to-cash workflow.

Leads SharkNinja’s global consumer experience strategy and operations, including enterprise contact strategy, omnichannel customer journeys, workforce planning, forecasting, vendor management, interaction analytics, technology roadmaps, and operational transformation. Partners with senior leaders across functions to convert consumer signals and operational data into strategic decisions, improve satisfaction and efficiency, and drive scalable long-term business outcomes.