Provide omnichannel client support and ticket management, monitor live virtual classes in real time, execute rapid session recovery and absence protocols, perform structured incident logging and QA video audits, and maintain strict SLAs for response and recovery times.

Lead global operations and compliance across Finance, Client Support, Desk Operations, and Session Monitoring. Enforce SLAs and session success targets, run daily and monthly compliance audits (Zoho Desk, WhatsApp), validate session and payroll data integrity, design dashboards and KPIs, optimize staffing with predictive analytics, manage escalations and outages, and maintain institutional operational governance and IP.