Own the Customer Success technology stack, health scoring, workflow automation, playbooks, KPI dashboards, renewal forecasting, customer segmentation, and operating cadences. Analyze cross-system data to identify churn and expansion drivers, improve capacity planning, and provide executive insights. Lead cross-functional initiatives, implement AI-enabled workflows, and standardize onboarding, adoption, renewal, and escalation processes while influencing teams without direct authority.

Own new-logo acquisition and expansion sales for Atlas, Supplier.io’s enterprise supplier data platform. Build pipeline, manage Fortune 500 sales cycles, lead multi-stakeholder engagements, deliver value-based proposals and ROI cases, close six-figure deals, and navigate procurement, legal, InfoSec, data privacy, and enterprise architecture reviews. Partner with Customer Success, technical specialists, marketing, BDRs, and systems integrators while developing the go-to-market playbook for a new product.