Top Tech Jobs & Startup Jobs in Montreal

Oversee the accuracy, maintenance, integration, and optimization of hotel supplier data across product platforms. Serve as the senior subject-matter expert and final quality-control point, troubleshoot discrepancies, coordinate resolutions, validate content with suppliers, support testing of new products and integrations, and report on data quality and processing performance.

Leads workforce planning and analytics for call centre operations, overseeing forecasting, capacity planning, scheduling, real-time staffing, reporting, dashboards, and KPI management. Analyzes workforce data to identify staffing gaps, risks, and optimization opportunities; provides recommendations to leaders; coaches the Workforce Management team; collaborates with operations, HR, payroll, benefits, and training; and resolves complex scheduling and real-time operational issues.

Establishes cybersecurity governance for major transformation programs, develops an enterprise framework aligned with NIST or ISO standards, modernizes policies, manages asset and data classification, and oversees cybersecurity risk, compliance, and exception processes. The role also creates AI governance standards, approval processes, monitoring controls, and audit mechanisms while integrating secure-by-design practices into projects and business processes.