Top Tech Jobs & Startup Jobs in Montreal

The Customer Support Engineer provides bilingual support (English/French) to customers, ensuring effective use of quality and compliance solutions. Responsibilities include addressing inquiries, resolving issues, and collaborating with internal teams to enhance customer satisfaction in a remote setting.

As a Customer Support Engineer, you'll guide customers through Dot Compliance solutions, address inquiries, resolve issues, and collaborate with internal teams, ensuring high customer satisfaction.

Generate and qualify leads for sales pipeline through outbound prospecting activities like cold calling and email outreach, supporting customer acquisition efforts.

Lead and develop the North America Customer Success teams, ensuring customer retention, satisfaction, and revenue growth while optimizing engagement strategies and collaborating cross-functionally.