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Manage and scale the Customer Success team, drive customer retention and growth, implement AI and automation in workflows, and represent Hive at industry events.

Lead end-to-end delivery of high-impact product features, mentor engineers, and champion user impact while balancing speed with system longevity.

The Strategic Implementation Specialist at Hive will lead customer onboarding, mentor team members, optimize processes, and drive customer adoption. You'll manage multiple onboarding projects while ensuring a seamless customer experience and communicating effectively across teams.