Leads end-to-end enterprise and mid-market implementations of conversational AI and contact-center technology. Owns scope, planning, budgets, risks, requirements, technical progress, stakeholder communication, and go-live delivery. Coordinates engineering, solutions architecture, professional services, support, and customer teams while managing client relationships. Drives issue resolution, status reporting, lessons learned, and continuous improvement across the PMO.

Lead technical pre-sales for enterprise contact-centre AI deals: perform discovery and architecture assessments, design solutions, run demos and POCs, author RFP/RFI technical responses, engage technical stakeholders, and ensure delivery readiness and competitive positioning across assigned region.

Lead and develop a Premier Account Executive team selling enterprise CX and conversational AI to North American mid-market accounts. Own revenue targets, forecasting, pipeline health, territory strategy, hiring, onboarding, coaching, executive deal sponsorship, cross-functional alignment, and competitive intelligence to drive new logo acquisition, expansions, and renewals.