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Lead product development for Maestro, an AI platform for mortgage origination and servicing. Translate operational workflows into PRDs, define metrics (throughput, time-to-decision, accuracy), collaborate with ML, engineering, underwriting ops, and stakeholders, build feedback loops between AI output and human judgment, and drive roadmap execution in a regulated, high-ambiguity environment.

The role involves building a B2B service framework from scratch, managing incidents and changes, creating operational guidelines, and reporting on SLAs, with a focus on automation and efficiency.