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The role involves leading the Payments GTM Operations team to drive customer engagement and revenue growth through operational strategies and data analysis, refining customer journeys, and collaborating across various teams.

Leads revenue operations strategy, GTM systems, top-of-funnel experimentation, AI and automation deployment, data vendor relationships, forecasting, and pipeline optimization. Owns marketing and outbound automation, including API integrations, n8n workflows, scoring pipelines, reporting, monitoring, debugging, and enablement. Partners across Marketing, Sales, and Customer Success to scale revenue processes, validate growth hypotheses, and improve conversion systems.

The Director of Software Engineering role focuses on enhancing Jobber's AI capabilities, overseeing the integration of intelligent workflows across products to support small business operations more effectively.

Lead the design and delivery of an end-to-end AI system layer across the product: agentic workflows, orchestration, evaluation, guardrails, observability, and developer platform. Build and grow a multi-team org, partner with Product and Design, define how AI decisions flow across cross-product context, and ensure reliable, measurable, and safe autonomous behaviors that proactively help small-business users.