Communicates with customers by phone to collect overdue balances, negotiate payment arrangements, resolve payment concerns, and document interactions accurately. Reviews account information in ERP and CRM systems, performs required follow-ups, escalates complex issues, protects confidential information, and meets individual and team performance targets in a high-volume call-center environment.

Conduct high-volume outbound calls to collect overdue account balances, negotiate payment arrangements, resolve payment concerns, and document customer interactions accurately in ERP and CRM systems. Follow up on commitments, escalate complex issues, protect confidential information, and meet performance targets while providing professional bilingual customer service.