Perform large-scale prototype, thermal, structural and wind-tunnel testing of building envelope materials and systems to standards (ASTM, AAMA, CSA, CAN/ULC); design and build test assemblies; draft test protocols and reports; coordinate with clients and project teams; identify process and equipment improvements.

Hybrid, bilingual (FR/EN) role based in Varennes supporting post-sales activities: create and follow up on quotes, enter orders into ERP, process invoicing and account changes, support account managers, handle CRM inquiries, and track account/order data to convert quotes to orders.

Serve as the main CX champion by managing Voice of Customer feedback, resolving customer complaints, driving cross-functional CX improvements, documenting actions in Salesforce, reporting on initiatives, and partnering with regional leaders to enhance end-to-end customer experience and compliance with complaint-handling SOPs.