TD Insurance- Commercial Auto Claims Advisor

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Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. We help protect clients from the “accidents of life” through a wide range of insurance products and services, including credit protection, life, health, travel, home and auto insurance. At TD Insurance, we are focused on delivering legendary customer experiences, building trusted relationships, and supporting colleagues in a culture where they can learn, grow, and make an impact.

Commercial Auto Claims Advisor

Department Overview

Our Commercial Auto Claims team supports business customers through important and often challenging moments. In this role, you’ll be part of a collaborative team that helps customers navigate the claims process with sound judgment, technical claims knowledge, empathy, and clear communication. You’ll manage claims with urgency, accuracy, and care while helping deliver fair outcomes, manage risk, and create a positive customer experience.

Job Details — What You’ll Do

As a valued member of the Commercial Auto Claims team, you’ll have the opportunity to:

• Support customers with care: Provide timely, clear, and empathetic communication throughout the claims lifecycle, helping customers understand coverage, next steps, and claim outcomes.

• Investigate and resolve claims: Gather, verify, and assess information from available sources to confirm coverage, evaluate liability, determine damages, and support fair and equitable claim resolutions.

• Apply technical claims expertise: Review policies, contracts, appraisals, estimates, and supporting documentation to make sound decisions, establish appropriate reserves, and manage claim outcomes effectively.

• Help manage risk thoughtfully: Apply claims management principles, identify red flags, escalate concerns when appropriate, and follow established organizational processes and procedures.

• Collaborate for strong outcomes: Work with claim management vendors, internal partners, and leaders to maintain service standards, resolve customer concerns, and support productivity expectations.

• Contribute to an inclusive team culture: Share knowledge, participate fully as a team member, support a positive and welcoming work environment, and act as a brand champion for TD Insurance.

To support your success in this role, you’ll maintain applicable licensing requirements in good standing, including AMF commercial licensing where required.

What You Bring

Required Qualifications

• College or university degree, or equivalent combination of education and related work experience.

• 1–2+ years of experience in Commercial Auto Claims or related claims experience.

• Ability to maintain required provincial licensing in good standing, including AMF commercial licensing where applicable.

• Bilingualism in English and French is required for this role

• In order to be considered for this role, a successful candidate must possess a valid AMF claims adjuster license

• Strong communication, customer service, negotiation, and interpersonal skills, including the ability to manage difficult conversations professionally.

• Sound judgment, attention to detail, time management, and ability to manage priorities in a fast-paced claims environment.

Helpful Experience

• General insurance knowledge and experience interpreting policies, coverage, liability, damages, estimates, appraisals, and reserves.

• Experience working with vendors, repair partners, or internal business partners to resolve claims efficiently and accurately.

• Interest in ongoing professional development, including insurance education or participation in relevant claims capability programs.

• If you enjoy solving problems, supporting customers through complex situations, and building technical claims expertise in a collaborative environment, we encourage you to apply.

#LI-TDI

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Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. 

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):