E-COMMERCE OPERATIONS SPECIALIST

Join a diverse and talented team 

Exclusive job perks

• 50% discount on all products; 
• Flexible hours; 
• Opportunities for advancement within the company; 
• Being part of a family-owned business committed to the community; 
• Performance bonuses (in-store sales or management position); 
• Recognition program for years of service; 
• Innovation program to encourage idea sharing; 
• Referral bonus ; 
• Dayforce Wallet (pay on demand: you’ll be able to access a portion of your pay as soon as your shift ends). 

For full-time employees: 

• Group insurance plan; 
• Three (3) to five (5) paid personal days (depending on the position); 
• Minimum of 2% employer contribution to your RRSP. 

Purpose of the job

The specialist is responsible for the exploitation of information related to web and omnichannel operations. He.she has a deep understanding of the functionalities impacting web operations and customer experience within the various systems (ERP, OMS, WMS, PLM, CMS, Power BI) as well as an ability to rigorously evaluate the logistics process related to last mile delivery by carriers.

Main responsabilities

• Control the costs invoiced by the various carriers, report anomalies and provide suggestions for optimization related to pricing to the manager and suppliers;
• Measure the efficiency of web and omnichannel order processing according to our pre-established standards, report the results and make suggestions to improve processes;
• Contribute to e-commerce strategies by leveraging data-driven insights to improve business processes and decisions for different banners in Canada and the United States;
• Collaborate with the Data & Analytics team to develop and deliver the right tools for the E-commerce Operations team;
• Participate, with management, in strategies concerning the development of operations in order to achieve the department's sales and profitability objectives;
• Ensure exceptional collaboration and communication, as well as optimal support with the various departments;
• Occasionally participates in the development and coordination of special projects.

Your profile

• Dynamism and flexibility: You are always ready to adapt to priorities and changes while staying focused on your goals.
• Adaptability in a changing environment: You know how to evolve effectively in a constantly changing context and react quickly to unforeseen events.
• Effective communication: You convey information clearly and collaborate with ease with different teams and partners.
• Analysis and decision-making: You have an excellent ability to interpret data, identify discrepancies and draw relevant conclusions.
• Rigor and attention to detail: You will perform your tasks with precision and organization, ensuring the quality and reliability of the results.

REQUIREMENTS

• University degree or other relevant training;
• Experience in e-commerce (B2C);
• 2 to 4 years of experience in a similar position;
• Meticulousness, autonomy and analytical skills;
• Team player, proactivity and sense of priorities;
• Open-mindedness and curiosity to discover and understand;
• Advanced knowledge of Excel;
• Bilingualism in French and English, spoken and written (The person will be exchanging with our banners across Canada and the United States);
• Knowledge of Power Bi (an asset).

Permanent, Full-time

#Web

The information on this site is for information purposes only and is not intended to have legal consequences. This is an ongoing role rather than a newly created position. La Vie en Rose is committed to employment equity. La Vie en Rose has put in place an adaptation process that provides accommodation for selected candidates for an interview.