Senior Business Analyst - Remote Canada

Responsibilities:

• Gather process redesign and gap analysis for both front end solutions and integrations with Smile Digital Health’s FHIR-based clinical data repository.
• Link customer requirements to project objectives and priorities.
• Produce documentation to a high standard, including high quality reports and presentations.
• Assist in and occasionally lead the facilitation of team and client meetings.
• Own and deliver work packages of moderate to large size and complexity.
• Collaborate and communicate with colleagues at all levels and departments to build and maintain strong relationships and ensure smooth transition of solutions throughout the project lifecycle.
• Use individual judgment and experience to solve problems, identify risks, and address issues.
• Apply change management techniques within a complex environment to identify and facilitate positive change.
• Understand capabilities of Smile Digital Health’s products and services and how they can deliver value to our customers.
• Collaborate with tech leads and designers to deliver the best possible solutions for our customers.
• Identify and communicate customers’ requirements to colleagues and technical team.
• Suggests areas for improvement in internal processes along with possible solutions in creating best practices.
• Mentor, lead and assist associate/intermediate Business and Integration Analysts on the team as needed.
• Accountable for ensuring that all working hours are accurately reported on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool is properly and fully utilized.  
• Tracking and reporting of billable hours is a critical aspect of project management and delivery to our customers and this is a major area of accountability for a Project Manager.

Requirements:

• 8+ years of experience in business analysis and integration work.
• Post-secondary education in business, information systems, or a related discipline, or an equivalent combination of education and experience demonstrating strong analytical and problem-solving competencies.
• Experience in leading and conducting business analysis in order to assess business problems/ opportunities.
• Experience in documenting business requirements in such a way that technology solutions can be determined.
• Knowledge of business modelling techniques/tools.
• Experience in one or more of the following areas: development of internet/intranet business strategies, business process re-engineering, business case development and cost-benefit analysis.
• Experience in structured methodologies for the identification of users-requirements and the development of specifications.
• Awareness of emerging IT trends and technologies.
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.
• A team player with a track record for meeting deadlines.
• Knowledge of Agile, Scrum, waterfall, and iterative methodologies is preferred.
• Previous experience in the use of information retrieval packages is preferred.
• Previous experience in a healthcare setting is preferred.