Staff Technical Program Manager (FinOps), Office of the CTO

An overview of this role 

We're looking for an experienced Staff Technical Program Manager to manage and contribute to efforts related to providing financial visibility across the cloud infrastructure, and driving optimization of both infrastructure costs and capacity utilization. The FinOps TPM will be reporting into R&D PMO within Engineering and is expected to work with Infrastructure Engineers, Financial Analysts, and Product teams to achieve operational excellence at acceptable cost.
You’ll contribute directly to the priorities of the Engineering Division and collaborate closely with the Engineering Leadership team across all levels.
What you’ll do 

• Proactively monitor cloud usage patterns and identify anomalies, enabling quick action to prevent cost overruns.
• Develop and implement sophisticated cost allocation and chargeback models
• Build unit economics frameworks that provide actionable insights to Engineering, Finance, Product and other business teams
• Create advanced forecasting models for both capacity requirements and infrastructure spend
• Design and implement automation for capacity management and cost optimization processes
• Drive the development of capacity planning approaches and dashboards for better visibility

• Develop and articulate long-term strategy and short-term plans in collaboration with engineering teams
• Build consensus amongst cross-functional teams through strong quantitative analysis and actionable recommendations

• Design and launch new processes and improvements to help teams scale
• Research and evaluate new technologies to enhance our capacity management capabilities
• Provide technical leadership in capacity-related architectural decisions
• Foster a culture of efficiency and optimization across the engineering organization

• Lead cross-functional initiatives to optimize cloud spending and capacity utilization
• Create and track KPIs for measuring program success and cost efficiency
• Drive quarterly planning and budgeting processes for cloud infrastructure
• Manage stakeholder relationships across Engineering, Finance, Product and other business teams as needed
• Set project/program success criteria and create measurable milestones

What you’ll bring

• 4+ years of experience in technical program/project management or equivalent
• Ability to independently problem solve and create strategic relationships across the organization and influence
• Experience collaborating closely with stakeholders across engineering, product, marketing, sales and legal
• Experience influencing others without having direct management authority and motivating them to successfully complete tasks within required timelines.
• Attention to detail and strong demonstrated written communication skills
• Strong experience in capacity planning, or cloud operations, preferably in a large-scale SaaS environment
• Excellent quantitative analysis and problem-solving skills.
• Expertise in data analysis and modeling methodologies for capacity forecasting
• Proven track record with cloud cost management tools, and capacity planning systems
• Experience with SaaS business models and economics
• Strong understanding of cloud computing platforms (AWS, GCP, OCI, SaaS vendors) and Cloud Native technologies (Kubernetes, Prometheus, OpenCost, etc)
• Experience with cloud cost management tools (Cloudability, CloudHealth, etc.).
• Good programming and automation skills (Python, Bash, CI/CD) with experience in infrastructure-as-code (Terraform, Ansible, Chef)
• Experience with Data Visualization Tools (E.g. Looker Studio, Snowflake, Grafana, Kibana)
• Good understanding of data ingestion methodologies (ETL, ELT, dbt, Airflow)
• Outstanding communication and interpersonal skills, with demonstrated ability to build consensus across teams
• Able to thrive in a fully remote organization

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.