Product Owner, Onboarding and Adoption

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Reporting to the Digital Crew Lead, the Onboarding & Adoption Product Owner shapes and delivers a high-impact roadmap designed to maximize digital adoption and lower operational costs. This key role takes full ownership of the end-to-end customer onboarding journey, driving strategic initiatives that seamlessly transition new users to digital self-serve channels.

Additionally, the Product Owner will focus on accelerating self-serve adoption for existing features, leading GTM execution for new functionality launches, and driving digital billing & payment solutions. Thriving in an agile environment,  the ideal candidate is a data-driven, strategic thinker who can easily prioritize high-value work to hit our digital adoption and cost-reduction goals. 

• Vision & Roadmap Strategy: Define the Squad's product vision, goals, and strategic roadmap for onboarding, feature adoption, and billing optimization, aligning closely with the broader crew objectives.

• Backlog Management: Build, maintain, and prioritize a high-value squad backlog, effectively translating customer needs and business logic into actionable user stories.

• Cross-Functional Leadership: Lead and collaborate daily with cross-functional Squad members, cross squad/crew partners, and key stakeholders to deliver on priorities.

• Data & Performance Accountability: Collaborate with finance partners to develop project business cases using solid data insights, taking full ownership of results and regularly providing clear performance updates. 

• Managing Complex Deliverables: Drive the execution of complex projects from start to finish, helping the team cut through ambiguity and operational hurdles to deliver quality solutions. 

• Stakeholder Communication: Effectively communicate product vision, roadmap milestones, and performance outcomes to senior management using clear metrics and data-driven insights.

• Risk & Dependency Management: Proactively identify, track, and mitigate risks & dependencies across squad deliverables

• User Experience & Customer Value: Champion the "customer-obsessed" mindset, ensuring that the end-to-end user experience meets rigorous customer needs while hitting business revenue and cost-optimization goals.

• Agile Evolution & Practices: Foster a culture of continuous improvement within the squad, helping the team evolve its processes and adopt agile best practices to improve collaboration and delivery. 

Essential Qualifications

• Bachelor’s degree in Business Management, Marketing or a related field (preferred).
   

• + 5 years Marketing or Product experience

• Telecommunications experience strongly preferred

• Project management experience, with good understanding of operations

• Advanced PC skills including the ability to work proficiently in Google Office Suite
   

• Ability to speak/write both French and English is preferred

• Working knowledge of the Canadian Wireline/Telecom market

• Proven experience working as a Product Owner or within an Agile/Scrum framework 

• Exceptional written and verbal communication skills

• Superior business and financial acumen 

• Demonstrated ability to lead a project and work cross-functionally 

• Highly organized, detail oriented and able to multitask within tight deadlines

• Must have an analytical approach and be comfortable driving KPIs

• Ability to think outside the box and challenge the status quo

• Strong problem solving & decision-making skills

• Strategic thinker with proven ability to negotiate

At Cogeco, diversity is an essential asset to our organization’s performance. We are committed to providing equal opportunities to all qualified individuals, regardless of cultural and individual differences. We strive to build teams which reflect the diverse profiles and backgrounds of both the customers and communities we serve, firmly believing that this distinguishes Cogeco from competitors and contributes to our signature of excellence.

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at [email protected]