Product Manager (LiveOps)

The Opportunity

As Product Manager (Liveops), you'll help drive the performance of an assigned game through Live Operations and Lifecycle activities, with a focus on player engagement, retention, and monetization.

You'll identify opportunities, develop proposals, and lead cross-discipline initiatives from planning through execution and analysis. Combining strategic thinking with hands-on execution, you'll use player insights, experimentation, and performance data to continuously improve our Live Operations and contribute to the game's business objectives.

Reporting to the Senior Product and Lifecycle Manager, you'll help shape the Live Operations and Lifecycle plans for your game, recommending priorities and ensuring alignment with the broader team strategy and roadmap.

A Product Manager’s Impact 

• Play the games extensively – on a daily basis
• Collaborate with the Senior Product and Lifecycle Manager to identify opportunities, recommend priorities, and shape the Live Operations and Lifecycle plans for the assigned game.
• Own and manage the LiveOps calendar for the assigned game, including planning in-game events, promotions, and activities, overseeing implementation, and coordinating across disciplines to maximize impact.
• Lead cross-functional LiveOps and Lifecycle initiatives, partnering with game teams, designers, data experts, CRM, and other disciplines to improve player engagement, retention, and monetization.
• Develop and prioritize hypotheses and experiments, defining success metrics and applying learnings to continuously improve LiveOps effectiveness.
• Monitor, evaluate and report on activity and broader game performance, using player insights, data, and industry trends to identify opportunities and drive improvements.
• Recommend improvements to game teams and contribute to the evolution of LiveOps tools and processes.
• Act as the subject matter expert on the assigned game and live operation activities, identifying player needs, business opportunities and industry trends through a combination of research, stakeholder collaboration and data insights

Your Track Record Includes

• 5+ years of experience in Product Management, Live Operations, or a related role within mobile F2P games
• Bachelor’s degree or equivalent work experience
• Experience leading complex cross-functional initiatives involving multiple disciplines and stakeholders.
• Proven track record of evaluating game performance, identifying opportunities, and driving measurable improvements in player engagement, retention, and monetization through Live Operations activities.
• Experience collaborating with senior stakeholders to align product initiatives with business objectives. 
• Excellent communication and strong organizational skills, including coordinating stakeholders, timelines, and dependencies
• Experience using Live Operation scheduling tools and CRM platforms like Braze
• Proficiency with Excel, Google Sheets, and BI tools such as Tableau or Databricks, with the ability to interpret performance data and make actionable recommendations.
• Basic familiarity with game development tools such as Unity is a strong asset.

What We Offer

Your base salary will depend on factors such as your skills, qualifications, experience, and work location. The annual base salary for this position is $102,000 - $120,000 for candidates located in British Columbia and Ontario. For other jurisdictions, your base salary may be different. 

Other things you can look forward to as a “Hippo”:

• An incentive plan tied to company goals
• Extended health, dental & vision benefits for you and your dependents (plan premiums 100% covered by the company) + a $600 health & wellness spending account + an Employee & Family Assistance Program
• 4 weeks vacation + paid winter holiday closure + 10 paid personal/sick days per year
• Annual $3,000 self development “Brain Fund” budget + 5 paid professional development days to attend conferences, courses, training – you name it!
• Home Ergonomic Benefit for your home office - $1,000 + company laptop (choice of PC or Mac!) and accessories required to work effectively
• Paid short or long term parental and compassionate caregiver leave - up to 16 weeks’ top up
• Charitable gift matching up to $1,000 per year for recognized causes that you support + 3 paid volunteer days per year

Remote Work

Our culture is built on a foundational set of core values that unite us as one team, wherever you’re working from. As a digital-first company, we hire remotely within British Columbia, Ontario, and Prince Edward Island, and candidates must be based in one of these provinces. Occasional travel to BC or Ontario may be required.

What We’re Building at Hyper Hippo Entertainment 

Hyper Hippo is an award-winning mobile game studio dedicated to making entertainment that has a positive impact on the world.

We foster a creator-driven culture, meaning that when you’re part of the Hyper Hippo team, this is your studio. If you’re someone who wants to learn, grow and keep levelling up your craft, we’re here to support you to make decisions, experiment with ideas and try new things. It’s how we got where we are today!

AI Use

We use artificial intelligence (AI) tools to support our recruitment process. AI helps us with tasks like drafting job descriptions, creating interview questions, and note taking during interviews. Final hiring decisions are always made by our team. Our goal is to use AI responsibly to streamline administrative tasks and maintain fair, unbiased hiring practices.

Existing vacancy disclosure

This posting is for an existing vacancy within our organization.