Manage onsite delivery governance, KPI tracking, risks, escalations, and coordination with offshore teams. Lead associate engagement, Quebec talent pipelines, labor leasing fulfillment, onboarding, utilization, capacity planning, cost and revenue forecasting. Support business growth through scope expansion and proposal development while ensuring compliance and strong customer stakeholder management. French and English communication is required, along with data-driven reporting using Excel and Power BI.
Job Description
Onsite Delivery & Governance- Act as single point of contact for onsite operations.
- Drive governance cadence: status reviews, KPI tracking, risk & issue management.
- Coordinate with offshore teams for escalation resolution and delivery alignment.
- Drive onboarding, engagement, and retention initiatives for onsite associates.
- Build Québec talent pipeline (Longueuil / Montréal region).
- Fulfill leased labor requirements efficiently.
- Support candidate positioning and onboarding readiness.
- Coordinate with North America HR & Talent acquisition team for staffing and people management
- Identify scope expansion and new work opportunities.
- Support proposal development (scope, staffing, delivery model).
- Manage utilization, capacity planning, and forecasting.
- Track cost and revenue vs plan and drive corrective actions.
- Manage delivery escalations across onsite and offshore teams.
- Ensure adherence to customer processes and compliance requirements.
- Bachelor’s degree (Engineering / Business / related field).
- 10+ years in project management/delivery operations / onsite coordination.
- Experience managing onsite-offshore delivery models.
- Strong understanding of utilization, cost, and revenue management.
- Bilingual proficiency in French & English (mandatory).
- PMP / Agile certification.
- Knowledge in handling managed resources at the customer site.
- Aerospace or engineering services experience.
- Strong customer-facing stakeholder management.
- Strong communication and stakeholder management.
- Problem-solving and escalation handling.
- Data-driven decision making (Excel / Power BI).
- High ownership and execution focus.
- Improved escalation resolution and governance effectiveness.
- Efficient talent fulfillment for leasing requirements.
- Optimized utilization and financial predictability.
- Increased identification and conversion of growth opportunities.
French is required for local workforce and stakeholder communication (written and spoken); English is required for coordination with global/offshore teams.
PR/Citizenship in Canada is mandatory.
Skills Required
Stakeholder Management, Problem Solving, Talent Acquisition, Decision Making, Aerospace, Project Management, Escalation Resolution, Communication
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What you need to know about the Montreal Tech Scene
With roots dating back to 1642, Montreal is often recognized for its French-inspired architecture and cobblestone streets lined with traditional shops and cafés. But what truly sets the city apart is how it blends its rich tradition with a modern edge, reflected in its evolving skyline and fast-growing tech industry. According to economic promotion agency Montréal International, the city ranks among the top in North America to invest in artificial intelligence, making it le spot idéal for job seekers who want the best of both worlds.
Key Facts About Montreal Tech
- Number of Tech Workers: 255,000+ (2024, Tourisme Montréal)
- Major Tech Employers: SAP, Google, Microsoft, Cisco
- Key Industries: Artificial intelligence, machine learning, cybersecurity, cloud computing, web development
- Funding Landscape: $1.47 billion in venture capital funding in 2024 (BetaKit)
- Notable Investors: CIBC Innovation Banking, BDC Capital, Investissement Québec, Fonds de solidarité FTQ
- Research Centers and Universities: McGill University, Université de Montréal, Concordia University, Mila Quebec, ÉTS Montréal
