Lead, Quality Assurance

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

• Impact
• Community
• Growth
• Excellence

Feel like you can make a difference? Good news, we saved you a seat! 

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [email protected].

AI Disclosure Statement

To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.

⚠️ Recruitment Fraud Notice

Dialogue only contacts candidates through official @dialogue.co email addresses. We never request payment, gift cards, or personal financial information at any stage of hiring, and we never extend an offer without a structured interview process. All open roles are listed exclusively at dialogue.co/en/careers. If you receive a suspicious communication claiming to be from Dialogue, do not respond — report it to [email protected] and verify the role on our official careers page.

Your role as Lead, Quality Assurance

The Lead, Quality Assurance is the quality owner for a dedicated team that translates requirements from a large partner into capabilities built directly into the Dialogue platform. The guiding principle is one codebase: every feature driven by this partnership, whether it touches the embedded mobile experience, member eligibility flows, backend APIs, or web interfaces, ships as part of Dialogue's core product so it can be maintained, extended, and offered to all current and future clients. You have a role as the main QA authority on a multidisciplinary team including crafts such as backend developer (Python/FastAPI), front-end developer (React Native), full-stack developer, data developer, designer, project manager and product manager.

This role blends hands-on testing with coordination of external QA resources. You will personally execute regression, sanity, and exploratory testing across the full integration surface, login flows, healthcare journeys, pharmacy experiences, video calls, push notifications, and localization. At the same time, you will manage an external contracting firm of QA testers: defining test plans, assigning work, reviewing results, and coordinating communications between the internal development team, the partner's technical teams, and the external testers. You are the bridge that ensures quality before every release.

What you'll be doing

• You will own quality assurance across the full integration lifecycle, from feature development through release validation and production monitoring. Day-to-day you will:
• Manage an external QA contracting firm and coordinate with the partner. Define test plans, assign work, review results, and ensure external testers have the access and context they need. Serve as the communication bridge between the internal team, the partner's QA engineers, and the external firm, aligning on scope, timelines, and defect priorities.
• Track and report testing progress. Maintain structured test checklists with pass/fail/blocked counts per platform. Provide daily status reports to the team and partner, summarizing defects filed, areas covered, and overall release readiness.
• Workload will vary over time. Depending on workload, either train others to test or test yourself the full embedded experience hands-on. Execute regression, sanity, and exploratory testing on iOS and Android. For high-risk features, design targeted test scenarios covering edge cases and multiple entry points.
• Triage defects and manage the defect lifecycle. Isolate whether issues originate in the React Native app, the native bridge, the backend, or the partner's host app. File actionable bug reports with severity (P1-P5), communicate with the team, and track tickets through remediation and re-verification.
• Monitor environment stability. Validate that staging and test environments are functional before testing begins. When issues block testing, escalate promptly with clear reproduction details so work can resume quickly.
• Validate builds and advise on release readiness. Perform end-to-end validation on beta builds (TestFlight, sideloading) before they reach the partner. Make risk-based recommendations on whether full regression or a targeted stability check is sufficient.
• Own test accounts, test data, and accessibility. Provision and maintain isolated test accounts across environments. Conduct compliance testing, produce documentation, and file accessibility defects.
• Contribute to test automation over time. Identify high-value candidates for automation as the integration matures. The team is adopting Cypress for web and exploring mobile frameworks, but the primary expectation is thorough manual testing and QA leadership.

We'd love to hear from you if you have

• Have 5+ years in software QA, including at least 2 years coordinating QA efforts 
• Are a strong hands-on tester with experience on iOS and Android, ideally including embedded patterns where an app is packaged inside a host app.
• Have managed external QA firms or vendors, defining test plans, assigning work, reviewing deliverables, and maintaining communication across organizational boundaries.
• Communicate clearly with both technical and non-technical stakeholders, developers, DevSecOps, product managers, partner teams, and external testers.
• Have experience with defect management tools (JIRA) and are comfortable with API testing concepts.
• Experience with test automation (Cypress, Appium, Detox), accessibility testing (WCAG/VPAT), CI/CD pipelines (CircleCI), feature flags (LaunchDarkly), and OAuth 2.0 flows is an asset.
• Ability to triage defects across a complex integration boundary (React Native, native bridge, backend APIs, partner host app) and route them effectively is a strong asset
• Comfortable switching between strategic QA leadership and hands-on testing as this role will require both in equal measure.

Please note that as we serve customers across Canada, bilingualism is an asset for this position. You may be required to communicate in French and English.

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top-up