Manage and grow existing client relationships in the Greater Montreal area, align client business goals with digital services, ensure project profitability, collaborate with design and delivery teams, and lead strategic initiatives and client-facing events to strengthen long-term partnerships.
En tant que directeur•trice de compte pour la grande région de Montréal, tu es responsable de générer la croissance des affaires chez nos clients existants tout en assurant leur satisfaction et en solidifiant la relation d’affaires. Tu agis comme partenaire stratégique, en alignant les besoins des clients avec les services de Mirego pour maximiser leur succès numérique et faire évoluer la collaboration à long terme.
RESPONSABILITÉS
- Agir comme partenaire de confiance auprès de nos clients pour les accompagner dans l’atteinte de leurs objectifs d’affaires numériques.
- Établir et maintenir des relations solides, stratégiques et durables avec les clients.
- Comprendre en profondeur les besoins et objectifs d'affaires des clients afin d’aligner les services offerts.
- Maintenir une communication proactive et transparente, en étant la personne ressource pour les volets stratégiques et administratifs.
- Collaborer avec les équipes de conception et de réalisation pour maximiser l’impact et la valeur des projets réalisés.
- Assumer la responsabilité des décisions stratégiques prises et des suivis critiques.
- Être à l’écoute des besoins et du marché pour faire évoluer nos services et renforcer notre position chez nos clients clés.
- Proposer, participer et mettre en œuvre des initiatives de co-création, de célébration ou de visibilité (événements clients, remises de prix, etc.).
- Analyser les budgets et assurer la rentabilité des projets en collaboration avec les équipes et les clients.
CE QU'IL TE FAUT
- Expérience significative en développement de comptes clients dans un contexte numérique ou de services professionnels.
- Excellente communication bilingue (français et anglais).
- Excellente capacité à comprendre des enjeux d’affaires complexes et à les traduire en solutions numériques concrètes.
- Excellentes aptitudes en négociation et en gestion de la relation client.
- Compréhension des modèles économiques et capacité à traduire des enjeux d’affaires en opportunités numériques.
- Autonomie dans la prise de décision, tout en mobilisant les bonnes personnes au bon moment.
- Bon niveau de compréhension des technologies numériques et des tendances en transformation digitale.
Account Owner
As a Bilingual Account Owner for the Greater Montreal area, you are the driving force behind business growth with existing clients, ensuring their satisfaction while fostering strong, strategic partnerships. By aligning client needs with Mirego’s expertise, you help maximize their digital success and cultivate long-term collaboration.
RESPONSIBILITIES
- Serve as a trusted advisor to clients, guiding them toward achieving their digital business objectives.
- Build and nurture strong, strategic, and lasting client relationships.
- Deeply understand clients’ needs and business goals to align services effectively.
- Maintain proactive and transparent communication, acting as the primary contact for strategic and administrative matters.
- Collaborate with design and delivery teams to ensure maximum impact and value of client projects.
- Own strategic decisions made and critical follow-ups with a focus on outcomes.
- Stay informed about client needs and market trends to evolve services and reinforce Miregos’s position with key clients.
- Propose, participate in, and execute co-creation, celebration, or visibility initiatives (client events, award ceremonies, etc.).
- Conduct budget analyses and drive project profitability through close collaboration with teams and clients.
WHAT YOU NEED
- Proven experience in client account development within a digital or professional services environment.
- Excellent bilingual communication skills (French and English).
- Exceptional ability to analyze complex business challenges and translate them into actionable digital solutions.
- Strong negotiation and client relationship management skills.
- Deep understanding of business models and the ability to translate business challenges into digital opportunities.
- Autonomy in decision-making, balanced with the ability to involve the right stakeholders at the right time.
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What you need to know about the Montreal Tech Scene
With roots dating back to 1642, Montreal is often recognized for its French-inspired architecture and cobblestone streets lined with traditional shops and cafés. But what truly sets the city apart is how it blends its rich tradition with a modern edge, reflected in its evolving skyline and fast-growing tech industry. According to economic promotion agency Montréal International, the city ranks among the top in North America to invest in artificial intelligence, making it le spot idéal for job seekers who want the best of both worlds.
Key Facts About Montreal Tech
- Number of Tech Workers: 255,000+ (2024, Tourisme Montréal)
- Major Tech Employers: SAP, Google, Microsoft, Cisco
- Key Industries: Artificial intelligence, machine learning, cybersecurity, cloud computing, web development
- Funding Landscape: $1.47 billion in venture capital funding in 2024 (BetaKit)
- Notable Investors: CIBC Innovation Banking, BDC Capital, Investissement Québec, Fonds de solidarité FTQ
- Research Centers and Universities: McGill University, Université de Montréal, Concordia University, Mila Quebec, ÉTS Montréal
